Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising). While onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success. On Optimization, we perform account-level optimizations, including editing KWs, ASINs, bids, budgets, and new campaign creation aligned to Advertiser goals. We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business.
Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high-value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results.
We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high-value actions on their account to influence their success in advertising. With existing advertisers, you will assist them to optimize their accounts tailored to their business goals, ensuring seamless execution of smart, effective campaigns, delivering to advertiser’s needs and assisting in driving new and repeat opportunities for the business.
To be successful in this role, one should have experience interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems, and flexible in the face of changes. You will play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams’ goals. You should have great attention to detail, strong analytical ability, research skills, strong judgment, ability to multi-task (assisting multiple Advertisers with different issues at any one time), and, more importantly, be customer-obsessed. Technically sound in online Advertising, you should possess excellent verbal and written communication skills and be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimize performance to meet advertisers’ needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.
Key job responsibilities
Serves as main point of contact for Advertisers and acts as an enabler to their sales & marketing initiatives via 1:1 outreach program, displaying dedication to delivering first-class service and online advertising solutions
Educate advertising products on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help advertisers meet their business goals.
Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings
Respond promptly and accurately to advertiser queries and help them resolve issues with regards to their campaigns
Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience
Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers
Open for communication via phone, chat and other means with customers
Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs
Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level
Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance
Preparing documents around best practices, SOPs and framework for innovations
Identifying opportunities to improve Amazon Advertising’s product based on customer feedback, data analysis, and feature gaps with competitive products
Mentor new joiners and bring them up to speed with regards to program and process
Basic Qualifications
Bachelor’s degree in a business discipline.
2-3 years of proven work experience in sales/contact centre
Excellent communication skills
Must have managed global clients along with owning their individual performance goals.
Superior verbal and written communication skills as demonstrated by experience
Flexible to work in rotational shifts.
Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint.
Preferred Qualifications
MBA or other related Master\'s degree.
Passion for online advertising and a track record of delivering outstanding results
Experience interpreting data and making business recommendations
Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience in data analysis, either professional experience or through your education
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high-value actions on their account to influence their success in Advertising. You will work with a wide range of businesses to eliminate blockers to an advertiser’s success while driving greater commitment and results.
We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr. Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business. Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high-value actions on their account to influence their success in advertising. With existing advertisers, you will assist them to optimize their accounts tailored to their business goals, ensuring seamless execution of smart, effective campaigns, delivering to advertiser’s needs and assisting in driving new and repeat opportunities for the business.
To be successful in this role, one should have experience interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems, and flexible in the face of changes. You will play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams’ goals. You should have great attention to detail, strong analytical ability, research skills, strong judgment, ability to multi-task (assisting multiple Advertisers with different issues at any one time), and, more importantly, be customer-obsessed. Technically sound in online Advertising, you should possess excellent verbal and written communication skills and be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You will develop deep expertise in Amazon’s products and proprietary metrics to build winning campaigns and optimize performance to meet advertisers’ needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.
Key job responsibilities
Serves as main point of contact for Advertisers and acts as an enabler to their sales & marketing initiatives via 1:1 outreach program, displaying dedication to delivering first-class service and online advertising solutions
Educate advertising products on Amazon Advertising offering. Also help analyze campaign performance against key metrics to identify, recommend, and implement optimizations to help advertisers meet their business goals.
Understand Performance Advertising and uses various tools and techniques to fix campaign set-up and provide related campaign optimization support
Provide education to Advertisers on Amazon Advertising products via 1:1 programs and online trainings
Respond promptly and accurately to advertiser queries and help them resolve issues with regards to their campaigns
Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience
Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Taking complete ownership for a portfolio of accounts – Standard and High Value advertisers
Open for communication via phone, chat and other means with customers
Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs
Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level
Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance
Preparing documents around best practices, SOPs and framework for innovations
Identifying opportunities to improve Amazon Advertising’s product based on customer feedback, data analysis, and feature gaps with competitive products
Mentor new joiners and bring them up to speed with regards to program and process
Basic Qualifications
Bachelor’s degree in a business discipline.
2-3 years of proven work experience in sales/contact centre
Excellent communication skills
Must have managed global clients along with owning their individual performance goals.
Superior verbal and written communication skills as demonstrated by experience
Flexible to work in rotational shifts.
Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint.
Preferred Qualifications
MBA or other related Master\'s degree.
Passion for online advertising and a track record of delivering outstanding results
Experience interpreting data and making business recommendations
Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience in data analysis, either professional experience or through your education
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr