###Darktrace is looking for an experienced program manager to support the development of Digital Customer Success initiatives. The position has a particular focus on proactively driving customer health measures and risk mitigation programs to ensure customer value realization and business impact. The successful candidate will partner internally within the global Customer Experience organization and with cross-functional teams, including GSA, Marketing, Product, CS, and Sales. They will drive alignment among internal stakeholders to achieve shared goals, enhance current programs, and project manage the rollout of new or updated customer success strategies.More about the role: The position will involve close collaboration across Customer Experience organization, cross-functional partners, and stakeholders to ensure broad alignment on lifecycle strategy, prioritization of initiatives, and execution of project plans.Responsibilities: Maintain cross-functional stakeholder partnerships on relevantEducation, Product, PMM, CSM teams, Sales, and Services), initiatives, ensuring alignment and coordination and building business cases for prioritization of key cross-functional initiatives (including work with Marketing, **Qualifications** The successful candidate will be passionate about driving customer success through innovation. They will be a natural relationship builder with excellent communication, program management, and strong collaboration skills.
Candidates should be able to demonstrate previous experience of working cross-functionally in shaping anddelivering programs globally and across multiple customer segments.The candidate should have experience designing programs with a data-driven approach, focused on outcomes, and be able to capture results in order to demonstrate program impact and guide iteration.
B.A./B.S. degree or equivalent practical experience,Several years’ experience with a combination of program management, product management, operations, customer success, management consulting, business analysis, or customer marketingStrong written and verbal communication skills allowing you to communicate complex topics clearly to a variety of audiences,Strong organizational skills and attention to detail,Cross-functional collaboration and influencing skills.We additionally welcome experience with:* 100% medical, dental and vision insurance, plus dependents* Paid parental leave* Pet insurance Discount* Life insurance* Commuter benefits* 401(k)* Employee Assistance Program #J-18808-Ljbffr
Candidates should be able to demonstrate previous experience of working cross-functionally in shaping anddelivering programs globally and across multiple customer segments.The candidate should have experience designing programs with a data-driven approach, focused on outcomes, and be able to capture results in order to demonstrate program impact and guide iteration.
B.A./B.S. degree or equivalent practical experience,Several years’ experience with a combination of program management, product management, operations, customer success, management consulting, business analysis, or customer marketingStrong written and verbal communication skills allowing you to communicate complex topics clearly to a variety of audiences,Strong organizational skills and attention to detail,Cross-functional collaboration and influencing skills.We additionally welcome experience with:* 100% medical, dental and vision insurance, plus dependents* Paid parental leave* Pet insurance Discount* Life insurance* Commuter benefits* 401(k)* Employee Assistance Program #J-18808-Ljbffr