Hart is a full-service, independent brand transformation agency that creates growth for middle-market companies in the new experience economy. For over 60 years, Hart has been a valued strategic and creative partner to brands aiming to reach higher. Our promise of Every Day Greater™ is an outgrowth of our distinctive capability to move audiences from apathy to advocacy by designing and deploying empowering, unified brand experiences. Join us in our never-ending quest to move brands to better places for a better world.
This position is available in any of the following offices: Columbus OH, Toledo OH or Detroit, MI. Our preference is hybrid (3 days in office) to the above locations.
Overview This role serves as direct social media support for clients utilizing our social media services, primarily community management (75% of work) and social listening (25% of work). The Community Managers should be experienced in the following community management best practices: response matrix development, daily monitoring and responding, escalating responses for approval, crisis communication support, engaging with social followers and audiences, identifying trending opportunities, and after-hour event support as needed. They should be knowledgeable of social media trends and slang, with strong writing and proofreading skills. They should also be well versed in all major social platforms (Facebook, Instagram, TikTok, YouTube, Pinterest, Reddit, etc.) and social publishing tools (Sprout, Hootsuite, Brandwatch, etc.). They should also be experienced in social listening as it largely supplements community management insights through sentiment tracking, keyword analysis, share of conversation, key topics/insights, and more.
Role Responsibilities
Community management lead for key account: ongoing monitoring/response based on response matrix, and additional support during key events
Build and apply understanding of clients’ business, brand tone to recommend updates to response matrices and suggest additional response approaches
Additional social listening/monthly compilation of insights and recommendations
Participation in virtual and in-person meetings with the client
Directs the agency’s approach around customer care and community management
Keep up-to-speed on industry and platform changes, incorporating industry standards and best practices
Develops frameworks and infrastructure documents to align client/agency
Supports the evaluation of media tech stack/solutions that assist role
Supports broader team with brand social and channel strategies
Ability to analyze dashboards and reports for internal/external distribution that include in-depth insights and recommendations for growth
Additional responsibilities as needed: presentations, social post publishing, event support
Represents activities via presentations to internal teams and clientele
Competitive mindset to deliver leading results on behalf of Hart’s clientele
Understands brand voice and personality and is able to execute that voice based on channel audiences
Requirements
Bachelor's degree in communications, marketing, journalism, public relations or related field
Background in content management and/or copywriting
Experience in Facebook & Instagram (required), as well as LinkedIn, Reddit, and others
Prior experience in spirits and/or liquor industries not necessary but preferred
Ability to work independently
Personal skills + character traits
You enjoy the creative atmosphere and energy a modern agency setting provides.
You have very strong interpersonal skills and top-notch verbal and written communication skills.
You can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given timeframes.
You are fluent in digital, eager to learn, and want to grow rapidly in our organization.
You are an inclusive and supportive team player who can work in cross-functional teams with people of different grades and backgrounds.
You have a penchant for results and an entrepreneurial mindset; you bring a can-do mentality to everything you touch.
You can work fast and independently with great precision and accuracy.
What we offer
An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values
A fruitful salary, perks, 401K, and benefits package.
A hybrid work environment.
Generous amount of paid time off annually + paid holidays.
Flexible spending accounts for health and dependent care.
Health Savings Account option with employer match.
Paid short-term and long-term disability coverage.
Daily snacks, beverages, and full access to our on-site tavern and lounge.
An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose.
This description reflects Hart’s commitment to equal opportunity employment and does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. Hart is an equal opportunity employer.
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This position is available in any of the following offices: Columbus OH, Toledo OH or Detroit, MI. Our preference is hybrid (3 days in office) to the above locations.
Overview This role serves as direct social media support for clients utilizing our social media services, primarily community management (75% of work) and social listening (25% of work). The Community Managers should be experienced in the following community management best practices: response matrix development, daily monitoring and responding, escalating responses for approval, crisis communication support, engaging with social followers and audiences, identifying trending opportunities, and after-hour event support as needed. They should be knowledgeable of social media trends and slang, with strong writing and proofreading skills. They should also be well versed in all major social platforms (Facebook, Instagram, TikTok, YouTube, Pinterest, Reddit, etc.) and social publishing tools (Sprout, Hootsuite, Brandwatch, etc.). They should also be experienced in social listening as it largely supplements community management insights through sentiment tracking, keyword analysis, share of conversation, key topics/insights, and more.
Role Responsibilities
Community management lead for key account: ongoing monitoring/response based on response matrix, and additional support during key events
Build and apply understanding of clients’ business, brand tone to recommend updates to response matrices and suggest additional response approaches
Additional social listening/monthly compilation of insights and recommendations
Participation in virtual and in-person meetings with the client
Directs the agency’s approach around customer care and community management
Keep up-to-speed on industry and platform changes, incorporating industry standards and best practices
Develops frameworks and infrastructure documents to align client/agency
Supports the evaluation of media tech stack/solutions that assist role
Supports broader team with brand social and channel strategies
Ability to analyze dashboards and reports for internal/external distribution that include in-depth insights and recommendations for growth
Additional responsibilities as needed: presentations, social post publishing, event support
Represents activities via presentations to internal teams and clientele
Competitive mindset to deliver leading results on behalf of Hart’s clientele
Understands brand voice and personality and is able to execute that voice based on channel audiences
Requirements
Bachelor's degree in communications, marketing, journalism, public relations or related field
Background in content management and/or copywriting
Experience in Facebook & Instagram (required), as well as LinkedIn, Reddit, and others
Prior experience in spirits and/or liquor industries not necessary but preferred
Ability to work independently
Personal skills + character traits
You enjoy the creative atmosphere and energy a modern agency setting provides.
You have very strong interpersonal skills and top-notch verbal and written communication skills.
You can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given timeframes.
You are fluent in digital, eager to learn, and want to grow rapidly in our organization.
You are an inclusive and supportive team player who can work in cross-functional teams with people of different grades and backgrounds.
You have a penchant for results and an entrepreneurial mindset; you bring a can-do mentality to everything you touch.
You can work fast and independently with great precision and accuracy.
What we offer
An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values
A fruitful salary, perks, 401K, and benefits package.
A hybrid work environment.
Generous amount of paid time off annually + paid holidays.
Flexible spending accounts for health and dependent care.
Health Savings Account option with employer match.
Paid short-term and long-term disability coverage.
Daily snacks, beverages, and full access to our on-site tavern and lounge.
An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose.
This description reflects Hart’s commitment to equal opportunity employment and does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. Hart is an equal opportunity employer.
#J-18808-Ljbffr