Phone-First Help Desk Analyst III

A leading talent solutions company is seeking a Help Desk Analyst 3 located in Dover. This role involves 95% phone support, troubleshooting and resolving issues for internal and external customers. Ideal candidates should have A+ and Network+ certifications, excellent communication skills, and experience in a Tier 1 Service Desk role. The job requires the ability to document incidents in ServiceNow and coordinate with vendors for technical issues. This position offers a supportive working environment with a focus on customer service. #J-18808-Ljbffr