IT Service Desk Lead — Hybrid (Chicago/Remote)

A leading consulting engineering firm is seeking a Service Desk Lead to oversee IT support operations and improve service capabilities. Responsibilities include managing help desk technicians, providing advanced troubleshooting, and enhancing user experience through process improvements. The ideal candidate will have significant experience in IT support, team leadership, and be knowledgeable in ITIL practices. The position offers flexibility with a hybrid work schedule and a competitive salary range. #J-18808-Ljbffr