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CRM Analyst

Rosendin Electric, Tempe, Arizona, us, 85285

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Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high‑profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin? Since our founding over 100 years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity, and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest employee‑owned electrical contractors in the United States, you will have the unique benefit of being a shareholder in a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them – we’d love to have you as a shareholder!

YOUR NEXT OPPORTUNITY: The National Business Development CRM Business Analyst plays a key role in sustaining, optimizing, and driving adoption of the organization’s CRM platform. Acting as a strategic liaison between business units and IT, this role is responsible for end‑user support, documenting enhancement requirements, overseeing change‑management activities, and leading data‑quality initiatives. The analyst will maintain a strong working knowledge of the CRM database, the business groups it supports, and the related operational workflows, procedures, and objectives. This position serves as a primary resource for CRM‑related needs – including data stewardship, planning and integration efforts, special projects, and reporting – while fostering strong partnerships across business teams and technical stakeholders.

WHAT YOU'LL DO:

Oversee ongoing data quality management and system maintenance.

Monitor and maintain CRM data accuracy, consistency, and integrity.

Support data cleanup, validation activities, and continuous improvement efforts.

Perform daily CRM administration (user setup, training, production support, troubleshooting, and data maintenance).

Collaborate with business users and IT to gather, analyze, and document requirements for CRM enhancements, offering technical guidance where appropriate.

Support communication, training, testing, rollout, and ongoing maintenance of new features, system improvements, and issue resolutions.

Maintain up‑to‑date versions of manuals, templates, and training resources.

Assist in managing functional areas related to data governance and reporting.

Partner with business units, the CRM team, and IT to refine workflow processes, establish standards, and drive system efficiency.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

Quick learner, adaptable.

Experience with data: maintenance, migration, management.

Understanding of CRM business workflows.

Strong knowledge of Microsoft Excel and other Microsoft Office products.

Attention to detail and diligent follow‑up skills.

Effective oral and written communication to define problems and present solutions.

Comfort and ease in building positive working relationships.

WHAT YOU BRING TO US:

0‑2 years of professional experience.

1+ years of CRM experience is preferred.

Bachelor’s degree in Business, Communications, Computer Science, Marketing or related field.

Bootcamps and certifications demonstrating consistent continuation education.

Proficient in all Microsoft Office applications.

TRAVEL:

Up to 15% travel required.

COMMENTS: Position interacts with multiple departments and requires strong collaboration skills. Quality of effort can greatly impact corporate image and workload.

WORKING CONDITIONS:

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning.

Noise level is usually low to medium; it can be loud on the job site.

We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.

Occasional lifting of up to 30 lbs.

YOU Matter - Our Benefits

ESOP – Employee Stock Ownership

401(k)

Annual bonus program based upon performance, profitability, and achievement

17 PTO days per year plus 10 paid holidays

Medical, Dental, Vision Insurance

Term Life, AD&D Insurance, and Voluntary Life Insurance

Disability Income Protection Insurance

Pre‑tax Flexible Spending Plans (Health and Dependent Care)

Charitable Giving Match with our Rosendin Foundation

Pay Range

$79,600.00 – $104,500.00 Annual

The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate's pay can vary based on location, job‑related experience, skills, and education.

Information for Recruiters and Agencies/Staffing Firms The Rosendin Electric Human Resources Department is the focal point for all recruiting and hiring at Rosendin Electric. If your agency/staffing firm is interested in establishing a relationship with Rosendin Electric, we require that you work directly with our HR Department.

We do not accept unsolicited resumes from recruiters or agencies/staffing firms. Resumes are only accepted from recruiters and agency/staffing firms if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position.

All unsolicited resumes submitted for a current posting will be considered the property of Rosendin Electric. Rosendin Electric is not responsible for any fees related to unsolicited resumes.

State Licenses (By Office)

Anaheim, CA

142881

Boise, ID

ELE‑C‑38264

Concord, CA

142881

Gallatin, TN

51692

Hillsboro, OR

CCB#103939

Las Vegas, NV

011435

Los Angeles (West), CA

142881

Pflugerville, TX

TECL20807, B12671901

Phoenix, AZ (Technology Center & BIM Office)

ROC034937R‑11, ROC105241C‑11, ROC111444A‑17, ROC158637B‑1, ROC158638A

Prineville, OR

CCB#103939

Reno, NV

142881

Sacramento, CA

142881

San Francisco, CA

142881

San Jose, CA (Headquarters)

142881

San Jose, CA (Orchard Office)

142881

Tempe, AZ

ROC034937R‑11, ROC105241C‑11, ROC111444A‑17, ROC158637B‑1, ROC158638A

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