Overview
Admin Building, 700 Dearborn Place S, Seattle, Washington, United States of America
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: Director of Technology Location:
Dearborn Admin Bldg, Seattle, WA Department:
Information Technology Reports to:
VP of Technology FLSA Status:
Salaried, Exempt Salary:
$110,000 - $162,000 annually
About the Position The Director of Technology is responsible for leading design, delivery, and continuous improvement of the organization’s technology platforms, systems, and services. This role bridges business strategy and technical execution—ensuring technology enables operational excellence, exceptional customer and employee experiences, and long-term organizational scalability. The Director of Technology leads cross-functional technology teams, partners closely with business leaders, and translates organizational priorities into resilient, secure, and user-centered technology solutions.
Essential Duties and Responsibilities Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Establish technology principles, standards, and governance that promote consistency and agility.
Serve as a thought partner to executive leadership on how technology can enable growth, efficiency, and innovation.
Balance short-term delivery needs with long-term architectural integrity and scalability.
Oversee core enterprise systems (e.g., ERP, CRM, data platforms, collaboration tools, and line-of-business applications).
Guide solution architecture decisions across build vs. buy, cloud vs. on-prem, and integration strategies. Ensure systems are secure, reliable, well-documented, and designed for extensibility.
Own vendor strategy, including selection, contracts, performance management, and cost optimization.
Delivery, Operations & Service Management
Lead teams responsible for technology design and delivery.
Ensure high availability, performance, and supportability of production systems for operations and support.
Design and build resilient products with service management practices that emphasize reliability, responsiveness, and continuous improvement in mind.
Partner with stakeholders to prioritize work based on business value and operational impact.
Data, Security & Risk
Ensure strong cybersecurity, privacy, and risk management practices across the technology landscape.
Partner with compliance, finance, and other functions to meet regulatory and governance requirements.
Promote responsible data management, analytics, and decision-making across the organization.
People & Culture
Build, mentor, and retain high-performing technology teams.
Create a culture of ownership, learning, psychological safety, and accountability.
Clarify roles, expectations, and career pathways for technology staff.
Encourage collaboration across IT, operations, and business teams.
Position Requirements (Qualifications under the Americans with Disabilities Act). To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Qualifications
10+ years of progressive experience in technology leadership roles.
Proven experience leading enterprise-scale systems and cross-functional technology teams.
Strong understanding of modern cloud platforms, SaaS ecosystems, integration patterns, and data platforms.
Experience partnering with senior business leaders to deliver technology outcomes.
Demonstrated ability to manage budgets, vendors, and complex portfolios of work.
Preferred Qualifications
Experience in nonprofit, retail, logistics, healthcare, or other mission-critical operating environments.
Familiarity with IT service management, product management, and agile delivery models.
Experience leading digital transformation or modernization initiatives.
Background in security, compliance, or regulated environments a plus.
Office and store environment, moderate noise level, dust.
Must have reliable transportation as this position requires some travel to Evergreen Goodwill locations, offsite meetings and events.
All are Welcome When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Benefits
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee Assistance Program (EAP)
Paid Job Training
EEO Statement Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or any other protected status under applicable law.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
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Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: Director of Technology Location:
Dearborn Admin Bldg, Seattle, WA Department:
Information Technology Reports to:
VP of Technology FLSA Status:
Salaried, Exempt Salary:
$110,000 - $162,000 annually
About the Position The Director of Technology is responsible for leading design, delivery, and continuous improvement of the organization’s technology platforms, systems, and services. This role bridges business strategy and technical execution—ensuring technology enables operational excellence, exceptional customer and employee experiences, and long-term organizational scalability. The Director of Technology leads cross-functional technology teams, partners closely with business leaders, and translates organizational priorities into resilient, secure, and user-centered technology solutions.
Essential Duties and Responsibilities Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Establish technology principles, standards, and governance that promote consistency and agility.
Serve as a thought partner to executive leadership on how technology can enable growth, efficiency, and innovation.
Balance short-term delivery needs with long-term architectural integrity and scalability.
Oversee core enterprise systems (e.g., ERP, CRM, data platforms, collaboration tools, and line-of-business applications).
Guide solution architecture decisions across build vs. buy, cloud vs. on-prem, and integration strategies. Ensure systems are secure, reliable, well-documented, and designed for extensibility.
Own vendor strategy, including selection, contracts, performance management, and cost optimization.
Delivery, Operations & Service Management
Lead teams responsible for technology design and delivery.
Ensure high availability, performance, and supportability of production systems for operations and support.
Design and build resilient products with service management practices that emphasize reliability, responsiveness, and continuous improvement in mind.
Partner with stakeholders to prioritize work based on business value and operational impact.
Data, Security & Risk
Ensure strong cybersecurity, privacy, and risk management practices across the technology landscape.
Partner with compliance, finance, and other functions to meet regulatory and governance requirements.
Promote responsible data management, analytics, and decision-making across the organization.
People & Culture
Build, mentor, and retain high-performing technology teams.
Create a culture of ownership, learning, psychological safety, and accountability.
Clarify roles, expectations, and career pathways for technology staff.
Encourage collaboration across IT, operations, and business teams.
Position Requirements (Qualifications under the Americans with Disabilities Act). To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Required Qualifications
10+ years of progressive experience in technology leadership roles.
Proven experience leading enterprise-scale systems and cross-functional technology teams.
Strong understanding of modern cloud platforms, SaaS ecosystems, integration patterns, and data platforms.
Experience partnering with senior business leaders to deliver technology outcomes.
Demonstrated ability to manage budgets, vendors, and complex portfolios of work.
Preferred Qualifications
Experience in nonprofit, retail, logistics, healthcare, or other mission-critical operating environments.
Familiarity with IT service management, product management, and agile delivery models.
Experience leading digital transformation or modernization initiatives.
Background in security, compliance, or regulated environments a plus.
Office and store environment, moderate noise level, dust.
Must have reliable transportation as this position requires some travel to Evergreen Goodwill locations, offsite meetings and events.
All are Welcome When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Benefits
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee Assistance Program (EAP)
Paid Job Training
EEO Statement Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or any other protected status under applicable law.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
#J-18808-Ljbffr