Sales Operations Senior Supervisor - Bilingual
Health Care Service Corporation, Chicago, Illinois, United States, 60290
Sales Operations Senior Supervisor page is loaded## Sales Operations Senior Supervisorlocations:
TN - Nashville:
MT - Helena:
NM - Albuquerque:
OK - Tulsa:
IL - Chicagotime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R0047696At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### This position is responsible for Supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience.### Required Job Qualifications:* High School Diploma or equivalent required* 5+ experience in a call center environment* Knowledge of Medicare systems preferred but not required* Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills* Must be computer proficient* Ability to work in and succeed in a team oriented environment* 2+ years of Customer service experience in a production or service operations environment.Preferred Job Qualifications:* 2+ years of previous management in a call center environment or people leadership experience**This is a Flex (Hybrid) role: 3 days in office; 2 days remote.****Sponsorship is not available.**#LI-MW2
#LI-Hybrid### ### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
Learn more about our benefit offerings by visiting .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# # **Base Pay Range**$55,900.00 - $123,500.00Exact compensation may vary based on skills, experience, and location.For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. #J-18808-Ljbffr
TN - Nashville:
MT - Helena:
NM - Albuquerque:
OK - Tulsa:
IL - Chicagotime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
R0047696At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### This position is responsible for Supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience.### Required Job Qualifications:* High School Diploma or equivalent required* 5+ experience in a call center environment* Knowledge of Medicare systems preferred but not required* Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills* Must be computer proficient* Ability to work in and succeed in a team oriented environment* 2+ years of Customer service experience in a production or service operations environment.Preferred Job Qualifications:* 2+ years of previous management in a call center environment or people leadership experience**This is a Flex (Hybrid) role: 3 days in office; 2 days remote.****Sponsorship is not available.**#LI-MW2
#LI-Hybrid### ### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
Learn more about our benefit offerings by visiting .The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# # **Base Pay Range**$55,900.00 - $123,500.00Exact compensation may vary based on skills, experience, and location.For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. #J-18808-Ljbffr