Overview
Note:
This is a 2-3 days onsite hybrid role in Indianapolis, IN. Please do not apply if you do not currently reside in Indianapolis. Your application will not be considered. Thank you!
Title:
Benefits Specialist
Location:
Indianapolis, IN (2-3 days onsite)
Duration:
7 Months Contract w/ Extensions
Employment Type:
W2 (No C2C or 1099)
Insight Global is seeking a Tier II Benefits Specialist to provide advanced benefits and leave-of-absence support for an enterprise technology client in Indianapolis, IN. This role supports a high-volume, employee-facing case environment and serves as the escalation point for the Tier I team. This person will manage complex benefits and leave cases, partner directly with vendors, support file integrations, and contribute to project work including open enrollment and improvements within the benefits and leave space.
Responsibilities
Manage complex employee inquiries regarding benefit eligibility, claims, reimbursement programs, and leave policies.
Partner directly with benefit vendors (e.g., Aetna, UHC, Kaiser, Reliance Matrix) to resolve employee issues and claims discrepancies.
Work with integration files and troubleshoot file-related issues between systems and vendors.
Support open enrollment activities, testing, and communications within the benefits and leave space.
Maintain strong employee communication, delivering high-quality customer service and follow-through.
Monitor and meet performance metrics (case assignment within 1.5 days, customer satisfaction ≥ 4.8, low case reopen rate).
Use Excel, Google Sheets, Slack, and other productivity tools for documentation, tracking, and communication.
Must-Haves
1-3 years of benefits experience, including leave-of-absence knowledge and experience handling escalations.
Good understanding of benefits eligibility, claims resolution, and working with benefit vendors/TPAs.
Experience with high-volume case management and employee-facing support.
Proficiency with ticketing systems (i.e ServiceNow)
Excellent communication and customer service skills.
Strong organizational abilities with the discipline to manage 30–50+ active cases.
Experience with Workday (preferred).
Ability to work independently, prioritize effectively, and maintain accuracy under pressure.
Experience with Google Suite (Google Docs, Google Sheets, etc).
Pluses
Background working with major benefit vendors (Aetna, UHC, Kaiser, Reliance Matrix).
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This is a 2-3 days onsite hybrid role in Indianapolis, IN. Please do not apply if you do not currently reside in Indianapolis. Your application will not be considered. Thank you!
Title:
Benefits Specialist
Location:
Indianapolis, IN (2-3 days onsite)
Duration:
7 Months Contract w/ Extensions
Employment Type:
W2 (No C2C or 1099)
Insight Global is seeking a Tier II Benefits Specialist to provide advanced benefits and leave-of-absence support for an enterprise technology client in Indianapolis, IN. This role supports a high-volume, employee-facing case environment and serves as the escalation point for the Tier I team. This person will manage complex benefits and leave cases, partner directly with vendors, support file integrations, and contribute to project work including open enrollment and improvements within the benefits and leave space.
Responsibilities
Manage complex employee inquiries regarding benefit eligibility, claims, reimbursement programs, and leave policies.
Partner directly with benefit vendors (e.g., Aetna, UHC, Kaiser, Reliance Matrix) to resolve employee issues and claims discrepancies.
Work with integration files and troubleshoot file-related issues between systems and vendors.
Support open enrollment activities, testing, and communications within the benefits and leave space.
Maintain strong employee communication, delivering high-quality customer service and follow-through.
Monitor and meet performance metrics (case assignment within 1.5 days, customer satisfaction ≥ 4.8, low case reopen rate).
Use Excel, Google Sheets, Slack, and other productivity tools for documentation, tracking, and communication.
Must-Haves
1-3 years of benefits experience, including leave-of-absence knowledge and experience handling escalations.
Good understanding of benefits eligibility, claims resolution, and working with benefit vendors/TPAs.
Experience with high-volume case management and employee-facing support.
Proficiency with ticketing systems (i.e ServiceNow)
Excellent communication and customer service skills.
Strong organizational abilities with the discipline to manage 30–50+ active cases.
Experience with Workday (preferred).
Ability to work independently, prioritize effectively, and maintain accuracy under pressure.
Experience with Google Suite (Google Docs, Google Sheets, etc).
Pluses
Background working with major benefit vendors (Aetna, UHC, Kaiser, Reliance Matrix).
#J-18808-Ljbffr