Job Objective:
The Customer Service Consultant plays a vital role in delivering prompt, reliable, and high-quality sales service to customers through proactive feature-benefit selling techniques. Qualifications License(s):
Driver's License (DL) Education:
High school diploma (or equivalent) Skills: Ability to read and comprehend instructions Exceptional communication skills Competence in meeting the company's production and quality standards Physical Requirements: Environment:
Indoors in air-conditioned areas Physical Movements: Sitting, standing, and walking regularly Bending, twisting, stooping, kneeling, and squatting as needed Lifting over 50 lbs regularly Reaching, lifting overhead, and climbing stairs as necessary Regular repetitive hand and finger movements Pushing and pulling as required General Expectations: Commit to ensuring customer satisfaction Be knowledgeable about management, production, and quality requirements Develop and apply effective listening skills Understand and adhere to company rules, policies, and expectations Set personal performance goals aligned with company productivity standards Stay updated with business terminology and evolving technology Comply with federal, state, and local regulations Attend required company meetings Engage actively in performance management Respect the company's non-disclosure and confidentiality agreements Follow lawful directions from supervisors Maintain positive interactions and employee morale Be prepared to work evenings, weekends, and holidays as needed Exhibit a professional personal appearance Job-Specific Responsibilities: Provide customers with accurate cost estimates and completion dates for repairs Optimize efficiency and maintain high standards of quality during repairs Appropriately delegate tasks to technicians based on their skill levels Ensure accurate part numbers are ordered and available before repairs begin Diagnose problems and describe them accurately for repair orders Support the Service department in delivering excellent customer satisfaction alongside the Service Manager Assist technicians with any issues during service work Generate precise estimates for repairs, including warranty and internal work Assist with cashier transactions when necessary Manage warranty items effectively in terms of storage and labeling Develop proficiency in all required computer systems for managing parts and services Initiate and finalize repair orders for various customer services Resolve customer complaints with empathy and a constructive attitude Greet customers promptly with friendliness Conduct phone transactions efficiently and courteously Promote additional services by informing customers of special offers or necessary work Communicate promptly with customers about delays or additional work needed Pay special attention to repeat repairs to ensure customer loyalty Set realistic expectations for customers regarding service and repairs
The Customer Service Consultant plays a vital role in delivering prompt, reliable, and high-quality sales service to customers through proactive feature-benefit selling techniques. Qualifications License(s):
Driver's License (DL) Education:
High school diploma (or equivalent) Skills: Ability to read and comprehend instructions Exceptional communication skills Competence in meeting the company's production and quality standards Physical Requirements: Environment:
Indoors in air-conditioned areas Physical Movements: Sitting, standing, and walking regularly Bending, twisting, stooping, kneeling, and squatting as needed Lifting over 50 lbs regularly Reaching, lifting overhead, and climbing stairs as necessary Regular repetitive hand and finger movements Pushing and pulling as required General Expectations: Commit to ensuring customer satisfaction Be knowledgeable about management, production, and quality requirements Develop and apply effective listening skills Understand and adhere to company rules, policies, and expectations Set personal performance goals aligned with company productivity standards Stay updated with business terminology and evolving technology Comply with federal, state, and local regulations Attend required company meetings Engage actively in performance management Respect the company's non-disclosure and confidentiality agreements Follow lawful directions from supervisors Maintain positive interactions and employee morale Be prepared to work evenings, weekends, and holidays as needed Exhibit a professional personal appearance Job-Specific Responsibilities: Provide customers with accurate cost estimates and completion dates for repairs Optimize efficiency and maintain high standards of quality during repairs Appropriately delegate tasks to technicians based on their skill levels Ensure accurate part numbers are ordered and available before repairs begin Diagnose problems and describe them accurately for repair orders Support the Service department in delivering excellent customer satisfaction alongside the Service Manager Assist technicians with any issues during service work Generate precise estimates for repairs, including warranty and internal work Assist with cashier transactions when necessary Manage warranty items effectively in terms of storage and labeling Develop proficiency in all required computer systems for managing parts and services Initiate and finalize repair orders for various customer services Resolve customer complaints with empathy and a constructive attitude Greet customers promptly with friendliness Conduct phone transactions efficiently and courteously Promote additional services by informing customers of special offers or necessary work Communicate promptly with customers about delays or additional work needed Pay special attention to repeat repairs to ensure customer loyalty Set realistic expectations for customers regarding service and repairs