Senior Customer Success Advisor, Marketing Cloud Specialist

To enhance your application experience, we recommend applying for no more than 3 positions within a 12-month period to avoid redundancy in your efforts. Job Category Customer Success About Salesforce Salesforce is the leading AI-powered CRM platform that drives customer success, innovative business practices, and meaningful change. If you're ready to kickstart a career that empowers workforce transformation, harnessing AI to redefine business relationships, you are in the right place! Join us on this journey. Role Overview In the role of Senior Customer Success Advisor, you will be instrumental in driving customer adoption and delivering value growth. You'll provide expert guidance on architecture, products, and industry best practices, ensuring successful Salesforce adoption tailored to our Premier and Signature Success clients. Leverage AI to maximize the impact of your support and engage effectively with diverse customer segments to facilitate their success. The ideal candidate is organized, adaptable, and passionately committed to customer success in the cloud environment. Exceptional presentation and communication skills are a must, whether you're working one-on-one or leading group sessions. Your strong technical skills will help you to impart product knowledge, deliver value to customers, and collaborate seamlessly with internal teams. Key Responsibilities Provide tailored recommendations and proven best practices to optimize product adoption. Conduct individual Expert Coaching Sessions and on-demand Success Engagements. Develop deep expertise in Marketing Cloud and associated products. Ensure customers consistently achieve their business goals. Encourage and gather positive feedback from customers, internal teams, and leadership. Pursue continuous professional development to enhance your skills. Required Qualifications & Skills 4+ years of experience in Marketing Cloud Account Engagement. Certifications: Salesforce Administrator and Salesforce Certified Marketing Cloud Account Engagement Specialist. Proven ability to learn new technologies quickly. Consultative, customer-focused approach. Ability to navigate complex customer requests and lead related initiatives. Excellent communication, presentation, and influence skills across varied audiences, from developers to executives. Strong multitasking and prioritization capabilities, thriving under pressure. A degree or equivalent relevant experience; evaluations based on Values & Behaviors for the role are welcome. Preferred Qualifications & Skills Trailhead Ranger achievement. Agentblazer Champion status. Experience in Marketing on Core, Personalization, or Intelligence (nice to have). Certifications: Marketing Cloud Consultant or Marketing Cloud Developer (nice to have). Unleash Your Potential At Salesforce, you're empowered to thrive in every aspect of your life. We offer a comprehensive benefits package designed to help you achieve work-life balance and unlock your potential. Together, we will utilize Agentforce to provide exceptional experiences that our customers love. Be part of a team that seeks to shape the future and redefine possibilities for yourself and the world. Accommodations If you need assistance due to a disability in applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is dedicated to equal employment opportunities and maintains a non-discrimination policy for all employees and applicants. Our inclusive workplace values equality for all, where merit, competence, and qualifications are the primary considerations in hiring and employment practices. Compensation for this role will depend on factors such as location, job level, and relevant experience. Additional compensation packages, including bonuses and equity, may be available for certain roles. The typical base salary range for this position is $65,900 - $148,100 annually, exclusive of bonuses or equity, if applicable.