Job Description
Join our dynamic team as a Customer Service Representative, where your primary goal will be to provide an exceptional shopping experience for our customers! You will be the friendly face that resolves customer concerns and identifies improvements to enhance our operations. We believe in fostering a culture grounded in respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
Work collaboratively with team members to ensure a pleasant shopping environment and customer satisfaction.
Deliver friendly and efficient service while showing sincerity, patience, and respect in every customer interaction. Always thank customers for their business.
Greet customers with a warm welcome, assisting them with product locations, heavy item handling, and retrieving out-of-reach products.
Anticipate customer needs, effectively communicate, respond to inquiries, and resolve issues promptly to build loyalty.
Manage front-end operations to meet or exceed sales, profit, and labor goals while ensuring cleanliness and maintenance.
Develop work priorities and task lists to preserve efficient front-end conditions.
Ensure prompt checkout experiences, guiding associates to adhere to company policies, as well as local and federal regulations.
Train and support associates on front-end procedures to minimize shrink and waste.
Report any discrepancies in pricing or signage to the pricing coordinator.
Act as backup for the service operations manager as needed (excluding hiring and disciplinary actions).
Master checkout transactions and related policies, managing transactions and reports with accuracy.
Operate required equipment while maintaining compliance with industry standards.
Assist with various front-end functions, including checkout, stocking, bagging, cart collection, and cleaning.
Follow and promote food safety and sanitation guidelines to ensure a safe shopping environment.
Perform all essential functions of this position with or without accommodation.
Qualifications
Minimum
High School Diploma or GED.
At least 6 months of related experience or a comparable combination of education and experience.
Strong interpersonal and customer service skills.
Basic math skills (addition, subtraction, multiplication, division).
Good judgment and decision-making abilities.
Friendly, approachable demeanor with a team-oriented mindset.
Ability to thrive in a fast-paced environment.
Effective oral and written communication skills.
Desired
Familiarity with Microsoft Office Word and Excel.
About Us
We are a proud member of the Kroger family, dedicated to creating enjoyable experiences that empower our customers and team members. At Pick 'N Save, we believe that our people are our greatest asset, and we provide the tools and support you need to succeed. Whether you're looking for a part-time position or a new career, we believe you will find opportunities to grow with us.
If you require an accommodation in the application or pre-hiring process, please reach out to management at your location.
What You'll Receive from Us:
The Kroger Family of Companies offers robust benefits that support your overall well-being, including:
A comprehensive healthcare plan with options for medical, dental, vision, and prescription coverage.
Flexible scheduling for both full-time and part-time roles, along with paid time off based on eligibility.
Emotional and financial support, including free counseling and confidential financial coaching.
Valuable discounts on a wide range of products, including food and technology.
Up to $21,000 in tuition reimbursement through our Continuing Education program.
Significant opportunities for professional growth through extensive training and career pathways.
Ready to embark on a fulfilling career journey? Apply today to join the Pick 'N Save family!