Associate Claims Representative - Outside Property

Who Are We? At Travelers, we are committed to taking care of our customers, our communities, and each other. For over 170 years, we've maintained our reputation as one of the leading property casualty insurers in the industry. Join us and discover a culture rooted in innovation and collaboration—imagine loving what you do and where you do it. Job Category Claims Compensation Overview The annual base salary range for this role is $52,600.00 - $86,800.00. This range is based on various factors including the role's scope, the candidate's skills and experience, and location. Alongside a comprehensive benefits program, employees are eligible for performance-based cash incentives. What Is the Opportunity? This position services insureds and agents in the Prince George County, MD area, and candidates must reside within this territory. Ideal locations include Upper Marlboro, Bowie, or Laurel, MD. A company vehicle will be provided. As an Associate Claims Representative, you will undergo extensive training in claims handling, customer service, and policy interpretation while collaborating with experienced professionals. During the 9-12 month training program, you will develop the skills necessary to independently manage first-party property claims. This role will be primarily remote, involving work at residential and commercial sites, as well as the option to work from your home or nearest Travelers office. As part of the hiring process, candidates will be required to complete an online pre-employment assessment. What Will You Do? Engage actively in training classes covering insurance policies and claim processes, delivered through various formats including virtual and on-the-job training. Review, investigate, and document first-party property claims under close supervision. Gather information from policyholders, claimants, witnesses, and third-party providers. Investigate and assess all relevant facts, determining coverage for building damages per policy terms. Establish the accurate scope of damages and prepare written estimates. Provide professional and timely communication to customers, claimants, and internal stakeholders. Maintain precise records of claim activities in management systems. Commit to continuous learning, particularly in AI and digital transformation. Adapt to new technologies and system upgrades while ensuring service quality. Obtain and maintain relevant Insurance License(s) within three months of starting the job. Participate in our Catastrophe Response Program, which may require deployment to assist customers in other states. Ability to access and inspect all areas of a dwelling or structure, including physically demanding tasks such as climbing ladders and entering tight spaces. Perform other assigned duties as needed. What Will Our Ideal Candidate Have? Experience in customer service or insurance, through internships or previous jobs. Strong attention to detail and organizational abilities. Ability to manage multiple tasks and prioritize effectively. Exceptional customer service skills with a dedication to providing a positive experience. Capable of exercising sound judgement and making effective decisions. Strong verbal and written communication skills. Basic conflict resolution skills and a willingness to learn advanced techniques. What is a Must Have? High School Diploma or GED with one year of customer service experience, or a Bachelor's Degree. Valid driver's license. What Is in It for You? Health Insurance:

Coverage begins for employees and eligible family members on the first day of employment. Retirement:

Travelers matches your 401(k) contributions dollar-for-dollar up to the first 5%, along with a fully funded pension plan. Paid Time Off:

Start with a minimum of 20 days of Paid Time Off annually, plus nine paid company Holidays. Wellness Program:

Includes resources to support wellness goals and access to professional counseling services. Volunteer Encouragement:

We encourage community involvement and offer matching gifts and rewards for volunteering. Employment Practices Travelers is an equal opportunity employer, valuing unique abilities and talents. We adhere to local laws regarding employment practices. For candidates with specific questions regarding this role’s physical requirements, please reach out for assistance. Travelers reserves the right to fill this position at a level above or below that included in this posting. To explore our comprehensive benefit programs, please visit our careers page.