Director, Customer Marketing
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategyfrom onboarding and retention to advocacy and expansion. You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world. If you have the below experience and strengths this role could be for you: Skills and Experience: Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership. Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact. SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments. Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences. Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams. Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA). Language Skills: Fluency in English is required; French proficiency is a strong plus. Soft Skills: Passion: A passion for elevating the customer experience at every touchpoint. Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action. Technical Sensibility: You don't necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value. Balance: A balance of creative vision and operational disciplinewith a focus on measurable impact, relationship depth, and customer lifetime value. Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment. If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings.
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategyfrom onboarding and retention to advocacy and expansion. You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world. If you have the below experience and strengths this role could be for you: Skills and Experience: Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership. Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact. SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments. Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences. Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams. Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA). Language Skills: Fluency in English is required; French proficiency is a strong plus. Soft Skills: Passion: A passion for elevating the customer experience at every touchpoint. Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action. Technical Sensibility: You don't necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value. Balance: A balance of creative vision and operational disciplinewith a focus on measurable impact, relationship depth, and customer lifetime value. Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment. If your application fits this specific position's needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals apply today! Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. Interviews will be conducted virtually via video or on-site with face-to-face meetings.