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Dining On Call-Customer Service Rep

BJC HealthCare, O Fallon, Missouri, United States, 63366

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City/State:

O'Fallon, Missouri

Categories:

Nutrition and Food Service

Job Status:

Full-Time

Req ID

: 103934

Pay Range:

$17.25 - $22.33 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Additional Preferred Requirements

Overview

Opened in 2007,

Progress West Hospital

is BJC HealthCare's newest hospital in St. Charles County, featuring modern private rooms. It offers 24-hour emergency services and has partnered with St. Louis Children's Hospital to provide world-class pediatric emergency care.

Progress West Hospital also provides surgical services, endoscopy services, a cardiac catheterization lab, medical/surgical inpatient services, diagnostic imaging, lab services, and the Advanced Wound Center, a specialty wound treatment facility with state-of-the-art equipment. Progress West Hospital recently completed an expansion of its Childbirth Center to include enhanced services for at-risk mothers and babies, with a newborn ICU that provides care for babies born as early as 32 weeks.

Progress West Hospital is a Certified Level II Stroke Center. The hospital's medical office building houses offices for specialists in primary care, cardiology, obstetrics, pediatrics, and orthopedics.

Preferred Qualifications

Role Purpose

Provide food service for patients and families. Performs in the key position in the Dining On Call program by performing duties in the call center. First line interaction by answering the phone and obtaining meal selections from patients and families utilizing customer service, nutrition knowledge, and computer skills.

Responsibilities

Provides customer service over the phone to provide dining services for patients and family members by accurately taking orders and identifying dietary restrictions.

Performs correct and comprehensive data entry of patient food orders into the system.

Interacts and collaborates with patient care team and department in regard to patient orders.

Minimum Requirements

Education

High School Diploma or GED

Experience

Supervisor Experience

No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

Disability insurance* paid for by BJC

Annual 4% BJC Automatic Retirement Contribution

401(k) plan with BJC match

Tuition Assistance available on first day

BJC Institute for Learning and Development

Health Care and Dependent Care Flexible Spending Accounts

Paid Time Off benefit combines vacation, sick days, holidays and personal time

Adoption assistance

To learn more, go to our

Benefits Summary

.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer