Customer Service Reps
Job Category: Customer Service Requisition Number: CUSTO004355 Full-Time On-site Rate: $22 USD per hour Cavco Riverside 7007 Jurupa Ave Riverside, CA 92504, USA Job Details
Description
Essential Duties & Responsibilities Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May receive orders, resolve complaints about billing, and explain how to use product or service. Skills
Required
Communication Skills
Expert Problem Solving
Expert Work Ethic
Expert Teamwork
Expert Microsoft Word
Expert Integrity
Expert Customer Service
Advanced Behaviors
Required
Thought Provoking
Capable of making others think deeply on a subject Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well Team Player
Works well as a member of a group Motivations
Required
Job Security
Inspired to perform well by the knowledge that your job is safe Goal Completion
Inspired to perform well by the completion of tasks Flexibility
Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization Education
High School or better. Experience
1 year: Customer Service Experience Required. Knowledge of Construction Industry helpful.
Job Category: Customer Service Requisition Number: CUSTO004355 Full-Time On-site Rate: $22 USD per hour Cavco Riverside 7007 Jurupa Ave Riverside, CA 92504, USA Job Details
Description
Essential Duties & Responsibilities Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May receive orders, resolve complaints about billing, and explain how to use product or service. Skills
Required
Communication Skills
Expert Problem Solving
Expert Work Ethic
Expert Teamwork
Expert Microsoft Word
Expert Integrity
Expert Customer Service
Advanced Behaviors
Required
Thought Provoking
Capable of making others think deeply on a subject Detail Oriented
Capable of carrying out a given task with all details necessary to get the task done well Team Player
Works well as a member of a group Motivations
Required
Job Security
Inspired to perform well by the knowledge that your job is safe Goal Completion
Inspired to perform well by the completion of tasks Flexibility
Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact
Inspired to perform well by the ability to contribute to the success of a project or the organization Education
High School or better. Experience
1 year: Customer Service Experience Required. Knowledge of Construction Industry helpful.