Customer Service Representative
Authority Brands, Fitchburg, Massachusetts, United States, 01420
Seasonal Customer Service Representative (CSR)
The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules. Essential Duties and Responsibilities: Answer incoming calls and respond to customer inquiries in a professional manner. Make outbound sales calls to existing and potential customers to promote products/services. Provide accurate information regarding offerings, pricing, and policies. Document all customer interactions and maintain detailed records in the system. Resolve customer issues and escalate complex cases as needed. Collaborate with team members and other departments to ensure efficient service and sales delivery. Adhere to company protocols, customer service standards, and sales procedures. Work Schedule and Conditions: Work Hours: Vary based on business needs; flexibility is required. Weekend Work: Required as part of the seasonal schedule. Breaks: Mandatory 30-minute unpaid lunch break per shift. Work Environment: Seated desk job in an office setting. Compensation: Hourly wage as defined by company policy. Commission is earned on qualifying sales. Commission structure will be outlined during training and onboarding. Qualifications: High school diploma or equivalent required. Prior customer service and/or sales experience preferred. Strong verbal and written communication skills. Ability to work flexible hours, including weekends. Proficiency with computers, phone systems, and CRM software. Dependable, punctual, and team-oriented. Training Requirements: Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.
The Seasonal Customer Service Representative (CSR) is responsible for delivering high-quality customer support and sales services during the seasonal operational period. This is a desk-based role that includes both inbound customer service and outbound sales calls. The CSR must be comfortable working in a fast-paced environment, handling a high volume of interactions, and adapting to fluctuating schedules. Essential Duties and Responsibilities: Answer incoming calls and respond to customer inquiries in a professional manner. Make outbound sales calls to existing and potential customers to promote products/services. Provide accurate information regarding offerings, pricing, and policies. Document all customer interactions and maintain detailed records in the system. Resolve customer issues and escalate complex cases as needed. Collaborate with team members and other departments to ensure efficient service and sales delivery. Adhere to company protocols, customer service standards, and sales procedures. Work Schedule and Conditions: Work Hours: Vary based on business needs; flexibility is required. Weekend Work: Required as part of the seasonal schedule. Breaks: Mandatory 30-minute unpaid lunch break per shift. Work Environment: Seated desk job in an office setting. Compensation: Hourly wage as defined by company policy. Commission is earned on qualifying sales. Commission structure will be outlined during training and onboarding. Qualifications: High school diploma or equivalent required. Prior customer service and/or sales experience preferred. Strong verbal and written communication skills. Ability to work flexible hours, including weekends. Proficiency with computers, phone systems, and CRM software. Dependable, punctual, and team-oriented. Training Requirements: Completion of a mandatory 3-week paid training program before the start of the season. Training includes systems orientation, customer service, sales protocols, and company policies.