Director of Service Reliability & Incident Management

A state agency is seeking a Director of Service Management to lead service, incident, and problem management for the Child Support system. The ideal candidate will ensure stability and reliability through data-driven strategies while developing a small, skilled team. Responsibilities include overseeing incident resolution, analyzing service data, and collaborating with leadership on operations. A bachelor’s degree and six years of related experience are required, emphasizing service management principles and effective communication skills. #J-18808-Ljbffr