Customer Support Representative (Tier I)
Customer Service Representatives work in an inbound call center environment. They work with A.M. Leonard's customers to solve a wide variety of customer service issues. Essential functions include answering incoming calls with professionalism, inputting customer orders accurately, meeting call volume and quality goals, explaining new product features, and resolving problems by researching and implementing solutions. Competencies required include strong communication, flexibility, conflict management, teamwork orientation, and technical capacity specifically within Microsoft Office and proprietary systems. Required education and experience include a high school diploma or equivalent and at least one year of experience in a fast-paced, call center, customer service, or retail environment with computer experience. Physical demands involve working in an office setting with occasional walking in the Distribution Center or standing in the Show Room. This is a full-time position working Monday-Friday, 8:00am to 5:00pm with overtime as needed. The work environment is in a temperature-controlled office but may require entering a Distribution Center in varying temperature and noise levels. This position is not eligible for remote worksite arrangements or flexible hours. Supervisory responsibility is none. Benefits include a high deductible health plan (HDHP), dental, and vision insurance, a $60 monthly contribution to enrolled employees' HSA accounts, access to an employee health clinic, life insurance, short-term disability, long term disability, various Aflac plans, a 401k plan with matching, paid time off, free onsite gym, and product discounts. AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Customer Service Representatives work in an inbound call center environment. They work with A.M. Leonard's customers to solve a wide variety of customer service issues. Essential functions include answering incoming calls with professionalism, inputting customer orders accurately, meeting call volume and quality goals, explaining new product features, and resolving problems by researching and implementing solutions. Competencies required include strong communication, flexibility, conflict management, teamwork orientation, and technical capacity specifically within Microsoft Office and proprietary systems. Required education and experience include a high school diploma or equivalent and at least one year of experience in a fast-paced, call center, customer service, or retail environment with computer experience. Physical demands involve working in an office setting with occasional walking in the Distribution Center or standing in the Show Room. This is a full-time position working Monday-Friday, 8:00am to 5:00pm with overtime as needed. The work environment is in a temperature-controlled office but may require entering a Distribution Center in varying temperature and noise levels. This position is not eligible for remote worksite arrangements or flexible hours. Supervisory responsibility is none. Benefits include a high deductible health plan (HDHP), dental, and vision insurance, a $60 monthly contribution to enrolled employees' HSA accounts, access to an employee health clinic, life insurance, short-term disability, long term disability, various Aflac plans, a 401k plan with matching, paid time off, free onsite gym, and product discounts. AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.