Call Center Representative (PART-TIME/REMOTE)
TeamHealth, Knoxville, Tennessee, United States, 37902
Call Center Representative (PART-TIME/REMOTE)
TeamHealth has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees, and we want you to join us. This is a remote position. Available shift: Tuesday, Wednesday, Thursday, Saturday: 10:00PM-5:00AM (PST) / 1:00AM-8:00AM (EST) - Total of 26 hours per week. Training (Three Weeks): Monday through Friday: 10:00AM-4:00PM (PST) / 1:00PM-7:00PM (EST) Job Description Overview
Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator helps facilitate communication between hospitals and providers by triaging and directing calls accordingly. Essential Duties and Responsibilities
Acts as liaison between hospital staff, nurses, pharmacies, patients, and providers, etc. Responsible for triaging inbound calls for multiple TeamHealth facilities. Manage and maintain daily provider schedules for each facility. Responsible for relaying any daily schedule changes to staff. Responsible for relaying any schedule process changes to management. Responsible for relaying updated or new provider contact info to staff and management. Accurately document inbound/outbound calls. Accurately enter inbound/outbound calls into appropriate database. Perform other duties as assigned or requested by management. Requirements
Qualifications/Experience: Approximately one year of office experience in a medical setting. Knowledge of medical terminology preferred. Excellent written and verbal communication and interpersonal skills. Excellent judgement and decision-making skills. Ability to handle stress and conflict well. Ability to work with minimal direction and supervision. Strong attention to detail; ability to work in a team-oriented environment. Supervisory Responsibilities: None.
TeamHealth has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees, and we want you to join us. This is a remote position. Available shift: Tuesday, Wednesday, Thursday, Saturday: 10:00PM-5:00AM (PST) / 1:00AM-8:00AM (EST) - Total of 26 hours per week. Training (Three Weeks): Monday through Friday: 10:00AM-4:00PM (PST) / 1:00PM-7:00PM (EST) Job Description Overview
Under direct supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator helps facilitate communication between hospitals and providers by triaging and directing calls accordingly. Essential Duties and Responsibilities
Acts as liaison between hospital staff, nurses, pharmacies, patients, and providers, etc. Responsible for triaging inbound calls for multiple TeamHealth facilities. Manage and maintain daily provider schedules for each facility. Responsible for relaying any daily schedule changes to staff. Responsible for relaying any schedule process changes to management. Responsible for relaying updated or new provider contact info to staff and management. Accurately document inbound/outbound calls. Accurately enter inbound/outbound calls into appropriate database. Perform other duties as assigned or requested by management. Requirements
Qualifications/Experience: Approximately one year of office experience in a medical setting. Knowledge of medical terminology preferred. Excellent written and verbal communication and interpersonal skills. Excellent judgement and decision-making skills. Ability to handle stress and conflict well. Ability to work with minimal direction and supervision. Strong attention to detail; ability to work in a team-oriented environment. Supervisory Responsibilities: None.