Customer Care Representative - Mortgage Services
Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101) Pay: $20/hour Employment Type: Full-Time Industry: Mortgage & Financial Services About the Role Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment. Position Overview As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You'll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments. Key Responsibilities Handle inbound calls regarding mortgage payments, escrow questions, and general loan support. Conduct outbound calls to customers regarding missed or past-due payments. Provide clear, accurate, and customer-focused assistance across all inquiries. Document all customer interactions in the internal system with accuracy and attention to detail. Follow all compliance standards and customer care guidelines. Participate in ongoing training and coaching sessions. Schedule Full-time - 40 hours/week Monday-Friday schedules: Fall/Winter: 10:00 AM - 7:00 PM Spring/Summer: 9:00 AM - 6:00 PM Monthly Saturday rotation (1 per month): Fall/Winter: 8:00 AM - 12:00 PM Spring/Summer: 7:00 AM - 11:00 AM Training 2 weeks paid classroom training 1 week of shadow-based training with tenured representatives Qualifications Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related). Strong communication and problem solving skills. Ability to manage a high call volume with professionalism. Comfortable working on-site Monday through Friday with availability one Saturday per month. Interest in learning the mortgage industry and growing within the organization. Why This Opportunity? Entry point into a stable and growing mortgage and financial services field Structured training and development Consistent full-time hours and long-term career path potential
Location: Tempe, AZ (On-site, Rio Salado Pkwy & Loop 101) Pay: $20/hour Employment Type: Full-Time Industry: Mortgage & Financial Services About the Role Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe to hire multiple Customer Care Representatives. This is an excellent entry-level opportunity for candidates looking to begin a career in the mortgage industry. The role is 100% on-site in a modern, high-volume call center environment. Position Overview As a Universal Customer Care Agent, you will support mortgage customers through both inbound and outbound calls. You'll assist callers with questions regarding payments, escrow, and general account inquiries, as well as reach out to customers who may be past due on their mortgage payments. Key Responsibilities Handle inbound calls regarding mortgage payments, escrow questions, and general loan support. Conduct outbound calls to customers regarding missed or past-due payments. Provide clear, accurate, and customer-focused assistance across all inquiries. Document all customer interactions in the internal system with accuracy and attention to detail. Follow all compliance standards and customer care guidelines. Participate in ongoing training and coaching sessions. Schedule Full-time - 40 hours/week Monday-Friday schedules: Fall/Winter: 10:00 AM - 7:00 PM Spring/Summer: 9:00 AM - 6:00 PM Monthly Saturday rotation (1 per month): Fall/Winter: 8:00 AM - 12:00 PM Spring/Summer: 7:00 AM - 11:00 AM Training 2 weeks paid classroom training 1 week of shadow-based training with tenured representatives Qualifications Prior customer service experience required (call center, administrative support, retail customer care, receptionist, or related). Strong communication and problem solving skills. Ability to manage a high call volume with professionalism. Comfortable working on-site Monday through Friday with availability one Saturday per month. Interest in learning the mortgage industry and growing within the organization. Why This Opportunity? Entry point into a stable and growing mortgage and financial services field Structured training and development Consistent full-time hours and long-term career path potential