Job Description
OUR GOAL:
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Treat our consultants and clients the way we would like others to treat us!Interested in joining our team? Check out the opportunity below and apply today!
Willis, TX client has a contract opening for an End User Analyst to research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues. Provides 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
Key Duties Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness of tickets and follow up with other team members in case of incident escalation.
Provide hands-on support for IT project implementations and performs miscellaneous job-related duties as assigned.
Collaborate with End User Services Team to resolve end-user’s technology issues.
Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User’s team.
Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
Support PC replacement programs and emergency exchanges.
Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
Assist in the asset management of all end-user devices and manage the stock level of spare equipment.
Develop/optimized, repair and return to user procedures on OS/hardware related issues.
Keep IT manager inform about the state of the local infrastructure.
Support the Platform Service team for local backup operation in line with corporate policies
Any additional responsibilities assigned by his supervisor as required.
Orders and/or manages repair parts as required.
Assists with any necessary wiring for networks and phone services as required.
Technical / Functional Skills
User State Migration Tool (USMT).
Desktop related Group Policy Objects (GPO).
Software Distribution and Patch Management tool experience.
Scripting with PowerShell and VBScript.
Desktop and Application virtualization knowledge.
Experience in using ITSM systems like ServiceNow is a plus.
Bachelor’s Degree or equivalent experience.
2+ years of MS Windows desktop operating system deployment experience required.
2+ years of LANDesk, SCCM (or other software distribution tools) experience required.
2+ years of Mobile Device Management experience required.
Windows desktop operating systems deployment and support experience required, Windows 10 experience is an advantage.
Apple Mac deployment and support experience required.
Solid Network Infrastructure Principles knowledge required.
Solid Security Principles Knowledge required.
GDPR Knowledge required.
ITIL v3 certification is desirable.
ISO/IEC 9001 and 27001 Knowledge desirable.
Reference: 1047744
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!
Revel IT is an Equal Opportunity Employer. xrczosw Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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Job ID:
1047744