Community Ambassador
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Primary Function: The Community Ambassador (the “ Ambassador ”) will promote community engagement, promote HOA rules, and ensure a positive, safe, and welcoming neighborhood. This role requires an individual with high emotional intelligence, excellent conflict resolution skills, creative event planning, elevated professionalism in all forms of communication, a flexible schedule, and strong budget management.
This role requires expertise in conflict resolution and collaboration across multiple stakeholders. The Ambassador will tailor budget strategy and execution of events and amenity activation for up to four distinct developments. Contribution to Company Mission and Vision: The Ambassador shall work collaboratively to ensure that the Company continues to create communities that flourish, while supporting the foundational principles of pursuing outstanding locations and timeless designs. The Community Ambassador shall maintain the integrity of the Old Town brand in all aspects of their position while contributing to the values of gratitude, ownership, perseverance, adaptability, and innovation.
Primary Responsibilities: The Community Ambassador is the welcoming face and connector of our master-planned communities, a place where neighbors and local businesses come together to encourage connection. This individual helps bring the community’s vision to life through thoughtful events, meaningful relationships, strong fiscal management, and clear, positive communication.
While part of the role involves reinforcing HOA standards and supporting community operations, the heart of the position is about creating connection. It promotes a sense of belonging among residents. Role Absolutes: Act as a proactive and unifying leader with all stakeholders including owners, property management, HOA and residents. Lead community building special events and programming to promote the highest and best use of all available amenities and partnerships with neighboring businesses.
Oversee the condition of all amenity spaces and ensure compliance with the established budget for improvements, repairs and execution of events. Community Building & Events Develop and execute a year-round calendar of events, programs, and social gatherings that reflect the community’s character and appeal to diverse residents and families. Partner with local businesses, schools, and organizations to co-host activities and initiatives that enhance community engagement. Promote events through newsletters, digital platforms, and in-person outreach to maximize participation. Serve as an on-site presence at events and community spaces through welcoming residents, building relationships, and gathering feedback. Educate all residents on proper use of equipment and amenities. Resident & Business Relations Build strong relationships with residents, homeowners’ associations, property management, and on-site business owners to encourage collaboration and mutual support. Act as a friendly, professional liaison between the property management team and additional residents as needed, helping communicate updates and address questions. Help residents understand and adhere to HOA standards in a proactive, educational, and diplomatic manner. Assist with resolving minor community concerns, escalating issues appropriately when needed. Provide support and direction for resident booked events. Act as a good contact person to ensure the resident bookings are approved, scheduled, and planned for. Ensuring the booked space is walked and checked after each event to verify the condition of the space. Operations & Budget Management Manage community programming budgets, including planning, tracking, and reporting to ensure responsible and strategic use of funds. Create goals to measure successful KPI’s for categories of retention, engagement, and positive reputation centered around resident events. Support the HOA and Property Management team with vendor coordination, amenity operations, and community communications. Maintain accurate records of participation, expenditures, and program outcomes to guide future planning. Participate in all annual budget settings for the multifamily and residential HOAs. Maintain and monitor general condition of amenity spaces and equipment. Looking for opportunities for improvement while maintaining a high standard of cleanliness and a welcoming environment. Collaboration & Leadership Maintain unifying communication with all stakeholders including owners, property management, HOA and residents. Work closely with Sales, Development, and Property Management teams to align messaging and resources in promoting events. Serve as primary point of contact for all amenity functions as needs arise. Work in conjunction with property management. Assist leasing and management team in stabilizing the community's customer base with an effective resident retention program. EDUCATION AND EXPERIENCE Bachelor's degree in Communications, Hospitality, Marketing, Property Management, or a related field preferred. 3–5 years of experience in community relations, event planning, hospitality, or residential property management. Experience managing budgets and coordinating with vendors or service providers. Previous HOA or master-planned community experience is strongly preferred. xsgimln Proficiency with the following software and applications: Microsoft Office, Google Analytics, Facebook, Instagram, etc. High level of creativity combined with strong business acumen and results orientation Experience collaborating with multiple stakeholders EMPLOYMENT STATUS On-site in Carmel, IN with site visits in Westfield, Zionsville and West Lafayette, IN Full Time (40+ hours/week), Monday–Friday Occasional evening and weekend hours expected for events BENEFITS Health, Dental, Vision, and Life insurance available on the first day of full-time employment 401K Matching Plan (100% match up to 3% and 50% match on the next 2%) after 90 days of employment Three Weeks Paid Vacation Quarterly bonus eligibility REPORTING This position reports to Old Town’s Asset Manager and collaborates with owners, land development, HOAs, and property managers.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Primary Function: The Community Ambassador (the “ Ambassador ”) will promote community engagement, promote HOA rules, and ensure a positive, safe, and welcoming neighborhood. This role requires an individual with high emotional intelligence, excellent conflict resolution skills, creative event planning, elevated professionalism in all forms of communication, a flexible schedule, and strong budget management.
This role requires expertise in conflict resolution and collaboration across multiple stakeholders. The Ambassador will tailor budget strategy and execution of events and amenity activation for up to four distinct developments. Contribution to Company Mission and Vision: The Ambassador shall work collaboratively to ensure that the Company continues to create communities that flourish, while supporting the foundational principles of pursuing outstanding locations and timeless designs. The Community Ambassador shall maintain the integrity of the Old Town brand in all aspects of their position while contributing to the values of gratitude, ownership, perseverance, adaptability, and innovation.
Primary Responsibilities: The Community Ambassador is the welcoming face and connector of our master-planned communities, a place where neighbors and local businesses come together to encourage connection. This individual helps bring the community’s vision to life through thoughtful events, meaningful relationships, strong fiscal management, and clear, positive communication.
While part of the role involves reinforcing HOA standards and supporting community operations, the heart of the position is about creating connection. It promotes a sense of belonging among residents. Role Absolutes: Act as a proactive and unifying leader with all stakeholders including owners, property management, HOA and residents. Lead community building special events and programming to promote the highest and best use of all available amenities and partnerships with neighboring businesses.
Oversee the condition of all amenity spaces and ensure compliance with the established budget for improvements, repairs and execution of events. Community Building & Events Develop and execute a year-round calendar of events, programs, and social gatherings that reflect the community’s character and appeal to diverse residents and families. Partner with local businesses, schools, and organizations to co-host activities and initiatives that enhance community engagement. Promote events through newsletters, digital platforms, and in-person outreach to maximize participation. Serve as an on-site presence at events and community spaces through welcoming residents, building relationships, and gathering feedback. Educate all residents on proper use of equipment and amenities. Resident & Business Relations Build strong relationships with residents, homeowners’ associations, property management, and on-site business owners to encourage collaboration and mutual support. Act as a friendly, professional liaison between the property management team and additional residents as needed, helping communicate updates and address questions. Help residents understand and adhere to HOA standards in a proactive, educational, and diplomatic manner. Assist with resolving minor community concerns, escalating issues appropriately when needed. Provide support and direction for resident booked events. Act as a good contact person to ensure the resident bookings are approved, scheduled, and planned for. Ensuring the booked space is walked and checked after each event to verify the condition of the space. Operations & Budget Management Manage community programming budgets, including planning, tracking, and reporting to ensure responsible and strategic use of funds. Create goals to measure successful KPI’s for categories of retention, engagement, and positive reputation centered around resident events. Support the HOA and Property Management team with vendor coordination, amenity operations, and community communications. Maintain accurate records of participation, expenditures, and program outcomes to guide future planning. Participate in all annual budget settings for the multifamily and residential HOAs. Maintain and monitor general condition of amenity spaces and equipment. Looking for opportunities for improvement while maintaining a high standard of cleanliness and a welcoming environment. Collaboration & Leadership Maintain unifying communication with all stakeholders including owners, property management, HOA and residents. Work closely with Sales, Development, and Property Management teams to align messaging and resources in promoting events. Serve as primary point of contact for all amenity functions as needs arise. Work in conjunction with property management. Assist leasing and management team in stabilizing the community's customer base with an effective resident retention program. EDUCATION AND EXPERIENCE Bachelor's degree in Communications, Hospitality, Marketing, Property Management, or a related field preferred. 3–5 years of experience in community relations, event planning, hospitality, or residential property management. Experience managing budgets and coordinating with vendors or service providers. Previous HOA or master-planned community experience is strongly preferred. xsgimln Proficiency with the following software and applications: Microsoft Office, Google Analytics, Facebook, Instagram, etc. High level of creativity combined with strong business acumen and results orientation Experience collaborating with multiple stakeholders EMPLOYMENT STATUS On-site in Carmel, IN with site visits in Westfield, Zionsville and West Lafayette, IN Full Time (40+ hours/week), Monday–Friday Occasional evening and weekend hours expected for events BENEFITS Health, Dental, Vision, and Life insurance available on the first day of full-time employment 401K Matching Plan (100% match up to 3% and 50% match on the next 2%) after 90 days of employment Three Weeks Paid Vacation Quarterly bonus eligibility REPORTING This position reports to Old Town’s Asset Manager and collaborates with owners, land development, HOAs, and property managers.