Customer Service Representative, Broker of Record
Chubb, O Fallon, Missouri, United States, 63366
Job Description
Join Chubb as a Broker of Record Coordinator-a frontline ambassador responsible for expert quoting, policy management, and account support that defines our personalized service. At Chubb, craftsmanship and service excellence are our core values. Elevate your career with us and become part of a team dedicated to delivering best-in-class client experiences.
Key Responsibilities:
Deliver exceptional service and ensure strict compliance with regulatory standards in handling BOR requests and inquiries from agents and brokers regarding Chubb personal lines policies. Apply advanced knowledge of personal lines insurance and Chubb products to process special change endorsements, policy rewrites, cancellations, pre-renewals, and manual rewrites with accuracy. Efficiently and professionally resolve agent inquiries, demonstrating technical proficiency, ownership, and timeliness. Analyze complex information to make informed decisions and solve problems, ensuring a superior experience for all stakeholders. Navigate and integrate multiple systems and applications to research, analyze, and resolve agent requests and inquiries. Deliver exceptional customer service to internal and external business partners, utilizing functional expertise to address complex client needs. Maintain high productivity, service, and quality standards within a dynamic environment by applying best practices and technical knowledge. Collaborate with team members and business partners, providing guidance and sharing expertise. Lead and contribute to process improvement initiatives to drive operational efficiency and service quality. Serve as a subject matter expert for complex policy changes and escalated agent inquiries, offering technical guidance and support. Act as a liaison between underwriting, Operations, and other departments to resolve complex cases, ensuring swift and coordinated solutions through technical leadership. Flexibility to work any shift between 8am and 6pm EST, Monday through Friday.
Qualifications
Core Competencies
Exceptional Communication: Outstanding verbal and written communication skills, with superior phone etiquette and active listening. Develop and deliver clear, multi-mode communications tailored to different audiences. Results-Driven Multitasking: Proven ability to manage multiple priorities and meet strict deadlines in a fast-paced environment. Consistently achieve results, even under tough circumstances. Attention to Detail & Quality: Strong attention to detail and superior data entry skills, ensuring error-free policy processing and compliance with regulatory standards. Analytical Decision-Making: Sound decision-making and troubleshooting skills for analyzing complex information and resolving issues. Make good and timely decisions that keep the organization moving forward. Collaboration & Teamwork: Excellent collaboration skills, fostering effective teamwork and supporting a team-oriented culture. Demonstrated ability to work independently and as part of a team, showing ownership and follow-through. Continuous Improvement & Development: Commitment to ongoing professional development, accuracy, and delivering best-in-class service. Actively seek new ways to grow and be challenged, using both formal and informal development channels. Fully engage in cross training opportunities enhancing technical capabilities. Business Relationship Management: Build and maintain strong, professional relationships with brokers, business partners, and Chubb colleagues. Effectively serve as a liaison to facilitate collaboration, resolve complex cases, and ensure coordinated, customer-centric solutions that elevate service delivery and operational effectiveness. Technical Skills
Knowledge of Masterpiece/PLS systems preferred. Proficiency in Microsoft Suite: Word, PowerPoint, Excel, and Access. Working knowledge of property and casualty insurance policies preferred Education
High school diploma or equivalent
The pay range for the role is $35,000to $59,000 The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Join Chubb as a Broker of Record Coordinator-a frontline ambassador responsible for expert quoting, policy management, and account support that defines our personalized service. At Chubb, craftsmanship and service excellence are our core values. Elevate your career with us and become part of a team dedicated to delivering best-in-class client experiences.
Key Responsibilities:
Deliver exceptional service and ensure strict compliance with regulatory standards in handling BOR requests and inquiries from agents and brokers regarding Chubb personal lines policies. Apply advanced knowledge of personal lines insurance and Chubb products to process special change endorsements, policy rewrites, cancellations, pre-renewals, and manual rewrites with accuracy. Efficiently and professionally resolve agent inquiries, demonstrating technical proficiency, ownership, and timeliness. Analyze complex information to make informed decisions and solve problems, ensuring a superior experience for all stakeholders. Navigate and integrate multiple systems and applications to research, analyze, and resolve agent requests and inquiries. Deliver exceptional customer service to internal and external business partners, utilizing functional expertise to address complex client needs. Maintain high productivity, service, and quality standards within a dynamic environment by applying best practices and technical knowledge. Collaborate with team members and business partners, providing guidance and sharing expertise. Lead and contribute to process improvement initiatives to drive operational efficiency and service quality. Serve as a subject matter expert for complex policy changes and escalated agent inquiries, offering technical guidance and support. Act as a liaison between underwriting, Operations, and other departments to resolve complex cases, ensuring swift and coordinated solutions through technical leadership. Flexibility to work any shift between 8am and 6pm EST, Monday through Friday.
Qualifications
Core Competencies
Exceptional Communication: Outstanding verbal and written communication skills, with superior phone etiquette and active listening. Develop and deliver clear, multi-mode communications tailored to different audiences. Results-Driven Multitasking: Proven ability to manage multiple priorities and meet strict deadlines in a fast-paced environment. Consistently achieve results, even under tough circumstances. Attention to Detail & Quality: Strong attention to detail and superior data entry skills, ensuring error-free policy processing and compliance with regulatory standards. Analytical Decision-Making: Sound decision-making and troubleshooting skills for analyzing complex information and resolving issues. Make good and timely decisions that keep the organization moving forward. Collaboration & Teamwork: Excellent collaboration skills, fostering effective teamwork and supporting a team-oriented culture. Demonstrated ability to work independently and as part of a team, showing ownership and follow-through. Continuous Improvement & Development: Commitment to ongoing professional development, accuracy, and delivering best-in-class service. Actively seek new ways to grow and be challenged, using both formal and informal development channels. Fully engage in cross training opportunities enhancing technical capabilities. Business Relationship Management: Build and maintain strong, professional relationships with brokers, business partners, and Chubb colleagues. Effectively serve as a liaison to facilitate collaboration, resolve complex cases, and ensure coordinated, customer-centric solutions that elevate service delivery and operational effectiveness. Technical Skills
Knowledge of Masterpiece/PLS systems preferred. Proficiency in Microsoft Suite: Word, PowerPoint, Excel, and Access. Working knowledge of property and casualty insurance policies preferred Education
High school diploma or equivalent
The pay range for the role is $35,000to $59,000 The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.