About
SurePoint
SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.
With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We're passionate about building tools that reduce administrative work - so our customers can focus on what matters most: serving their clients.
Job Overview
The UX Principal is a senior individual contributor [IC] and design leader responsible for defining and driving the overall UX vision and experience strategy across the SurePoint organization. This role operates at a strategic level, influencing product direction, design standards, and organizational decision-making to ensure user experience is a competitive advantage. The UX Principal leads through influence, mentorship, and thought leadership rather than direct people management.
Key Responsibilities Define and champion a cohesive UX vision and long-term experience strategy across products Lead design direction for high-impact, ambiguous, and cross-product initiatives Establish and evolve UX principles, standards, and governance models to support scale Partner with executive leadership, Product, and Engineering to influence strategy and investment decisions Serve as a trusted advisor on UX best practices, design maturity, and user-centered decision making Mentor and guide senior designers and UX Architects through coaching and design critique Elevate design quality and consistency across teams through leadership and influence Advocate for UX as a core business driver, balancing user needs and business outcomes Qualifications
10-15+ years of experience in UX design, product design, or experience strategy Demonstrated success defining and executing UX strategy across complex product ecosystems Proven ability to influence senior leaders and executives without formal authority Experience leading large-scale or transformational UX initiatives Portfolio demonstrating strategic thinking, systems leadership, and measurable business impact Deep understanding of product development lifecycles and technology constraints Nice to Have Qualifications
Experience shaping or scaling UX organizations or design maturity models Background in enterprise, platform, or multi-product environments Experience partnering closely with C-suite or executive leadership Thought leadership contributions (speaking, writing, or community involvement) Success Metrics
Adoption of a clear, cohesive UX vision across product teams Measurable improvements in client satisfaction, engagement, or usability outcomes Increased consistency and quality of experiences across products and platforms Positive executive and cross-functional feedback on UX leadership and strategic impact Strong growth and effectiveness of senior designers and UX Architects under mentorship Competencies
Experience strategy and vision setting Systems leadership and organizational influence Executive communication and storytelling Strategic decision-making under ambiguity Design quality and governance Soft Skills
Strong executive presence and influence Ability to navigate ambiguity with confidence Empathy for users, teams, and stakeholders Coaching and mentorship mindset High emotional intelligence and resilience At SurePoint, we know our people are our greatest strength. That's why we offer a comprehensive total rewards package - and we're always evolving our benefits to support employee needs at every stage of life and career.
Benefits
Include
Health Insurance (medical, dental, vision) Flexible Spending Accounts Life, Short-term and Long-term Disability Insurance (employer paid) Health Savings Accounts Wellbeing Benefits 401K (immediately vested, employer match) Paid Time Off (Flexible PTO, holidays) Employee Assistance Program Summer Flex Fridays
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
SurePoint
is
proud to be
an Equal Opportunity
Employer.
All applicants will be considered without regard to
race,
color,
sex, sexual orientation, gender identity, religion, national origin,
ancestry, age,
physical or mental
disability,
veteran status,
medical condition, or any
other
classification protected by law.
SurePoint
SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.
With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We're passionate about building tools that reduce administrative work - so our customers can focus on what matters most: serving their clients.
Job Overview
The UX Principal is a senior individual contributor [IC] and design leader responsible for defining and driving the overall UX vision and experience strategy across the SurePoint organization. This role operates at a strategic level, influencing product direction, design standards, and organizational decision-making to ensure user experience is a competitive advantage. The UX Principal leads through influence, mentorship, and thought leadership rather than direct people management.
Key Responsibilities Define and champion a cohesive UX vision and long-term experience strategy across products Lead design direction for high-impact, ambiguous, and cross-product initiatives Establish and evolve UX principles, standards, and governance models to support scale Partner with executive leadership, Product, and Engineering to influence strategy and investment decisions Serve as a trusted advisor on UX best practices, design maturity, and user-centered decision making Mentor and guide senior designers and UX Architects through coaching and design critique Elevate design quality and consistency across teams through leadership and influence Advocate for UX as a core business driver, balancing user needs and business outcomes Qualifications
10-15+ years of experience in UX design, product design, or experience strategy Demonstrated success defining and executing UX strategy across complex product ecosystems Proven ability to influence senior leaders and executives without formal authority Experience leading large-scale or transformational UX initiatives Portfolio demonstrating strategic thinking, systems leadership, and measurable business impact Deep understanding of product development lifecycles and technology constraints Nice to Have Qualifications
Experience shaping or scaling UX organizations or design maturity models Background in enterprise, platform, or multi-product environments Experience partnering closely with C-suite or executive leadership Thought leadership contributions (speaking, writing, or community involvement) Success Metrics
Adoption of a clear, cohesive UX vision across product teams Measurable improvements in client satisfaction, engagement, or usability outcomes Increased consistency and quality of experiences across products and platforms Positive executive and cross-functional feedback on UX leadership and strategic impact Strong growth and effectiveness of senior designers and UX Architects under mentorship Competencies
Experience strategy and vision setting Systems leadership and organizational influence Executive communication and storytelling Strategic decision-making under ambiguity Design quality and governance Soft Skills
Strong executive presence and influence Ability to navigate ambiguity with confidence Empathy for users, teams, and stakeholders Coaching and mentorship mindset High emotional intelligence and resilience At SurePoint, we know our people are our greatest strength. That's why we offer a comprehensive total rewards package - and we're always evolving our benefits to support employee needs at every stage of life and career.
Benefits
Include
Health Insurance (medical, dental, vision) Flexible Spending Accounts Life, Short-term and Long-term Disability Insurance (employer paid) Health Savings Accounts Wellbeing Benefits 401K (immediately vested, employer match) Paid Time Off (Flexible PTO, holidays) Employee Assistance Program Summer Flex Fridays
To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.
SurePoint
is
proud to be
an Equal Opportunity
Employer.
All applicants will be considered without regard to
race,
color,
sex, sexual orientation, gender identity, religion, national origin,
ancestry, age,
physical or mental
disability,
veteran status,
medical condition, or any
other
classification protected by law.