Call Center Representative
Children's Hospital Of The King's Daughters, Norfolk, Virginia, United States, 23500
This is an Evening/Nights position that provides rotating shift coverage from 2:30 PM to 10:30 PM and 10:00 PM to 6:00 AM to include weeknights and weekends.
GENERAL SUMMARY
The Call Center Representative is responsible for marketing the hospital's services to potential clients through telephone inquiries. Reports to the Call Center Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides inbound and outbound customer service communication utilizing complex telecommunication equipment. Facilitates referral of callers to appropriate health care providers. Facilitates, identifies and responds to code situations. Performs multifaceted administrative, clerical assignments for the call center. Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS None required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS At least one year in a related field. Must have excellent telephone skills and computer skills. Excellent skills in oral and written communication. Ability to interact effectively with all levels of hospital staff and the community.
WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS Click here to view physical requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides inbound and outbound customer service communication utilizing complex telecommunication equipment. Facilitates referral of callers to appropriate health care providers. Facilitates, identifies and responds to code situations. Performs multifaceted administrative, clerical assignments for the call center. Performs other duties as assigned.
LICENSES AND/OR CERTIFICATIONS None required
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS At least one year in a related field. Must have excellent telephone skills and computer skills. Excellent skills in oral and written communication. Ability to interact effectively with all levels of hospital staff and the community.
WORKING CONDITIONS Normal office environment with little exposure to excessive noise, dust, temperature and the like.
PHYSICAL REQUIREMENTS Click here to view physical requirements.