Customer Service Representative Part-Time (Remote)
Frontline Call Center, New York, New York, United States, 10001
Remote Customer Service Representative - Part-Time
Location: Remote Pay: $15/hour Type: Permanent, Part-Time (approximately 2530 hours per week) with the potential to transition to full-time About the Role
We're looking for motivated individuals to join our
Blended Support Team
at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home
this could be the perfect fit. Job Responsibilities
Handle incoming calls, chats, and emails for multiple client accounts Follow step-by-step processes to resolve customer issues Log all interactions in Frontline Connection CRM Gather, verify, and document caller information accurately Provide professional, patient, and solutions-oriented support Key Qualifications
Strong troubleshooting skills and ability to stay calm under pressure Excellent written and verbal communication Comfortable multitasking across multiple screens and tools Reliable, distraction-free workspace with hardwired internet (Ethernet connection required) Required Qualifications
Training attendance is 100% mandatory
no exceptions Open availability (24/7); schedules will be assigned after training Previous Customer Service experience (high call volume preferred) Strong communication and de-escalation skills Excellent attention to detail and ability to multitask Basic technical ability (install/uninstall programs, troubleshoot equipment) Prior Call Center or remote work experience Basic Technical Support experience Schedule & Training
Orientation: Tuesday, November 4, 2025
7:00 a.m. to 2:30 p.m. PST Training: Approximately 1.5 weeks, MondayFriday
7:00 a.m. to 2:30 p.m. PST Reports To: Team Supervisor Work Setup Requirements
Computer Dual monitors (your computer counts as one, plus one additional monitor) Minimum 8 GB RAM Must use an Ethernet cable (RJ-45)
hardwired connection required during interview and work hours Internet Download speed: 20 Mbps or higher Upload speed: 10 Mbps or higher Ping: 20 MS or lower (no exceptions) Connection must be hardwired (Ethernet) Accessories High-quality USB headset Camera required during interview and training (no camera needed once you receive your regular schedule) How to Apply
Submit your application with the following screenshots uploaded: Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection. Speed test results: Use speedtest.net and ensure Ping ? 20 ms. RAM verification: Open System Information and take a screenshot showing at least 8 GB RAM. All technical requirements will be verified during the interview. Spots are limited
apply as soon as possible if interested! Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).
Location: Remote Pay: $15/hour Type: Permanent, Part-Time (approximately 2530 hours per week) with the potential to transition to full-time About the Role
We're looking for motivated individuals to join our
Blended Support Team
at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home
this could be the perfect fit. Job Responsibilities
Handle incoming calls, chats, and emails for multiple client accounts Follow step-by-step processes to resolve customer issues Log all interactions in Frontline Connection CRM Gather, verify, and document caller information accurately Provide professional, patient, and solutions-oriented support Key Qualifications
Strong troubleshooting skills and ability to stay calm under pressure Excellent written and verbal communication Comfortable multitasking across multiple screens and tools Reliable, distraction-free workspace with hardwired internet (Ethernet connection required) Required Qualifications
Training attendance is 100% mandatory
no exceptions Open availability (24/7); schedules will be assigned after training Previous Customer Service experience (high call volume preferred) Strong communication and de-escalation skills Excellent attention to detail and ability to multitask Basic technical ability (install/uninstall programs, troubleshoot equipment) Prior Call Center or remote work experience Basic Technical Support experience Schedule & Training
Orientation: Tuesday, November 4, 2025
7:00 a.m. to 2:30 p.m. PST Training: Approximately 1.5 weeks, MondayFriday
7:00 a.m. to 2:30 p.m. PST Reports To: Team Supervisor Work Setup Requirements
Computer Dual monitors (your computer counts as one, plus one additional monitor) Minimum 8 GB RAM Must use an Ethernet cable (RJ-45)
hardwired connection required during interview and work hours Internet Download speed: 20 Mbps or higher Upload speed: 10 Mbps or higher Ping: 20 MS or lower (no exceptions) Connection must be hardwired (Ethernet) Accessories High-quality USB headset Camera required during interview and training (no camera needed once you receive your regular schedule) How to Apply
Submit your application with the following screenshots uploaded: Ethernet connection proof: Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection. Speed test results: Use speedtest.net and ensure Ping ? 20 ms. RAM verification: Open System Information and take a screenshot showing at least 8 GB RAM. All technical requirements will be verified during the interview. Spots are limited
apply as soon as possible if interested! Some benefits are subject to eligibility requirements, including employment term and other factors. Frontline Group is a W2 employer (we do not hire independent contractors).