A leading biotechnology company is seeking a Customer Success Leader in Boston with a strong background in Life Sciences and enterprise SaaS. This role focuses on team management, strategic customer advocacy, and driving adoption through expert guidance. The ideal candidate has over 5 years of experience in customer success within the SaaS space and a deep understanding of scientific processes. Key responsibilities include managing a team, leading strategic initiatives, and serving as a high-level point of contact for customers. A great opportunity to merge leadership with customer advocacy in a dynamic environment.
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