Loan Servicing Representative (The Villages)
Seacoast Bank, Ocala, Florida, United States, 34470
About the Organization
Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*
About the Position Citizens First Bank is hiring a Loan Servicing Representative for our Loan Servicing Department! As a Loan Servicing Representative at Citizens First Bank, your primary responsibility will be to deliver excellent customer service regarding mortgage loan activities. While this role will involve training in all servicing areas, it may primarily focus on one specific area.
Key Responsibilities of the Loan Servicing Representative
Provide assistance to loan customers by telephone, in person, email, or mail
Maintain accurate records of all communication with loan customers
Schedule and prepare Loan Modification with principal reductions
Process the set-up and the cancellation of ACH/EFT payments
Complete verifications of mortgage loans
Assist loan customers with Loss Draft Claims
Process returned mail
Mails notices and statements
Image and verification of loan related documents
Post loan payments, NSF, charge backs, payment reversal requests
Loan Servicing Representative Requirements Minimum:
High school diploma or equivalent required plus one to two years of related experience.
Must be detail oriented, able to comprehend and accurately execute company policies, procedures and follow investor guidelines.
Must be able to meet deadline and be able to work under pressure while maintaining a positive attitude and providing exemplary internal and external customer service.
Must have computer skills including proficiency in Microsoft Office, keyboarding skills and ten-key calculator.
Preferred:
Bachelor degree plus two years of clerical experience in lending or in a related-banking environment.
Loan Servicing Representative Benefits Citizens First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from-within culture, and the satisfaction that comes from serving the community and relationship building.
EEO and Other Notes Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.
Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.
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About the Position Citizens First Bank is hiring a Loan Servicing Representative for our Loan Servicing Department! As a Loan Servicing Representative at Citizens First Bank, your primary responsibility will be to deliver excellent customer service regarding mortgage loan activities. While this role will involve training in all servicing areas, it may primarily focus on one specific area.
Key Responsibilities of the Loan Servicing Representative
Provide assistance to loan customers by telephone, in person, email, or mail
Maintain accurate records of all communication with loan customers
Schedule and prepare Loan Modification with principal reductions
Process the set-up and the cancellation of ACH/EFT payments
Complete verifications of mortgage loans
Assist loan customers with Loss Draft Claims
Process returned mail
Mails notices and statements
Image and verification of loan related documents
Post loan payments, NSF, charge backs, payment reversal requests
Loan Servicing Representative Requirements Minimum:
High school diploma or equivalent required plus one to two years of related experience.
Must be detail oriented, able to comprehend and accurately execute company policies, procedures and follow investor guidelines.
Must be able to meet deadline and be able to work under pressure while maintaining a positive attitude and providing exemplary internal and external customer service.
Must have computer skills including proficiency in Microsoft Office, keyboarding skills and ten-key calculator.
Preferred:
Bachelor degree plus two years of clerical experience in lending or in a related-banking environment.
Loan Servicing Representative Benefits Citizens First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from-within culture, and the satisfaction that comes from serving the community and relationship building.
EEO and Other Notes Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.
Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.
#J-18808-Ljbffr