Associate Field Service Representative, White Plains / Bronx NY
Stryker Group, New York, New York, us, 10261
North Jersey, Manhattan, Yonkers
What you will do As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Independently manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
Collaborate with Sr. Level Field Service Representatives and Sales
Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
What you need Required
3+ years of experience
High school diploma or equivalent
Preferred
Associates or Bachelors
Previous experience as a technical field service professional or in a relevant capacity is
$ 33.62
– $ 46.50
per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
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What you will do As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Independently manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
Collaborate with Sr. Level Field Service Representatives and Sales
Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
What you need Required
3+ years of experience
High school diploma or equivalent
Preferred
Associates or Bachelors
Previous experience as a technical field service professional or in a relevant capacity is
$ 33.62
– $ 46.50
per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Pay rate will not be below any applicable local minimum wage rates.
#J-18808-Ljbffr