Bilingual Service Representative (Part-Time) South Main - Danbury
Union Savings Bank, Danbury, Connecticut, us, 06813
Job Category : Branch Banking
Requisition Number : BILIN002043
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Locations
Showing 1 location South Main, 116 Main Street, Danbury, CT 06810, USA The Service Representative provides direct customer service satisfying customer banking needs to include accurately handling service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. Responsibilities
Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand Put the customer first by promptly acknowledging their presence Focus directly on the customer; if working on another project, quickly interact with the customer Handle transactions accurately and efficiently, respecting customers’ time Maintain the highest levels of confidentiality and privacy of customer information Respond to or refer customer concerns to supervisors as appropriate If follow up is required, set clear customer expectations and deliver as promised Maintain a positive outlook and demeanor at all times Project a professional positive outlook and demeanor at all times Accountable for successful retention of customers Operations / Risk Management Performs essential duties by accurately processing transactions including deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders Adhere to all bank policies and procedures Balance TCD and/or TCR accurately and effectively, as necessary Promote USB products and services Assist customers in understanding how USB products and services meet their financial goals through branch banking sales and service processes Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals Be aware of products and services offered by cross line of business partners Assist in generating quality referrals to business partners Exceed individual sales goals and assist the team in meeting sales goals Utilize relevant tracking system to report and track sales and service activities Hours and Days Needed: Wednesday: 10:15 am - 4:15 pm 20 hours per week This position is located at our South Main Branch - 116 Main St. Danbury, CT *Bilingual candidates fluent in Spanish and/or Portuguese required* Qualifications
Education
Required
High School Diploma or GED or better. Experience
Required
1-2 years: Customer Service and Sales Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Showing 1 location South Main, 116 Main Street, Danbury, CT 06810, USA The Service Representative provides direct customer service satisfying customer banking needs to include accurately handling service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. Responsibilities
Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand Put the customer first by promptly acknowledging their presence Focus directly on the customer; if working on another project, quickly interact with the customer Handle transactions accurately and efficiently, respecting customers’ time Maintain the highest levels of confidentiality and privacy of customer information Respond to or refer customer concerns to supervisors as appropriate If follow up is required, set clear customer expectations and deliver as promised Maintain a positive outlook and demeanor at all times Project a professional positive outlook and demeanor at all times Accountable for successful retention of customers Operations / Risk Management Performs essential duties by accurately processing transactions including deposits, withdrawals, transfers and negotiable items such as Bank Checks and Money Orders Adhere to all bank policies and procedures Balance TCD and/or TCR accurately and effectively, as necessary Promote USB products and services Assist customers in understanding how USB products and services meet their financial goals through branch banking sales and service processes Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals Be aware of products and services offered by cross line of business partners Assist in generating quality referrals to business partners Exceed individual sales goals and assist the team in meeting sales goals Utilize relevant tracking system to report and track sales and service activities Hours and Days Needed: Wednesday: 10:15 am - 4:15 pm 20 hours per week This position is located at our South Main Branch - 116 Main St. Danbury, CT *Bilingual candidates fluent in Spanish and/or Portuguese required* Qualifications
Education
Required
High School Diploma or GED or better. Experience
Required
1-2 years: Customer Service and Sales Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr