Technical Consultant
The Technical Consultant supports core GTS logistics tools and systems from quote to delivery, working within the Systems Engagement team and reporting to the Systems Engagement Manager in Technology Sourcing Innovation (TSI). This role contributes to TSI’s mission of refining global process and system strategy, driving transformation programs, and promoting standardization and continuous optimization across GTS’s operating model. Success in this position requires strong collaboration across Logistics and cross‑stream business areas, sound judgment, proactive problem‑solving, and an “own it to resolution” mindset with open communication to support effective knowledge sharing.
What you'll be doing
Design & Deliver to the defined Global system vision.
Define Global usage standards of these tools across the Group and North America.
Evaluate impact to business performance throughout design and delivery phases.
Business as usual (BAU)
Continual improvement of BAU In-life systems
Support senior system owners with the development of roadmap for tools & provide recommendations for improvements.
Support senior system owners with app enhancement activities for major systems
Assess and act as a decision maker on app enhancement requests for assigned systems
Oversight of development, backlog, testing & release for agreed app enhancements for assigned systems
Support systems owners as a point of contact (POC) for GIS to ensure transparency and resourcing of update/release scheduling
Alignment of system functionality to legislative requirements
Project
Provide subject expertise and guidance to GIS during development and testing lifecycle phases including core testing.
Oversee and facilitate User Acceptance Testing (UAT)
Review of business communications & training collateral
Input to project managers to support effective project planning.
Input to cutover and go live planning.
Outline hyper care plan and resourcing requirements
Critical Success Factors
Success is the design, delivery, and ongoing maintenance of efficient, reliable, and effective GTS platforms.
Successful creation of functional design from defined vision
Delivery of roadmap to plan
System performance
System adherence to legislative obligations
Improved transactional efficiency.
Measure stakeholder satisfaction
System owner process documentation creation and education sharing
Completion of mandatory and role specific training
Management of personal development plan
Demonstrates winning together values.
Effective delegation to wider system engagement and SME teams
What you have
Legally eligible to work in the United States.
Specific accreditation on relevant systems (e.g. SAP Warehouse management) or proven history working in specialist area understanding the dependency between logistics, sales & purchasing
SAP or ERP implementation experience
Acting as a role model for TSI & Computacenter
Experience managing without authority & conflict management skills
Experience project management skills in a X functional & virtual team environment
Proven record of excellent communication skills
Experience of working in a fast-paced environment
Demonstrates value creation in identifying problems, prioritizing alternatives, and implementing solutions.
Keeps up to date on Tech Sourcing technology using relevant industry sources.
In depth knowledge of the broader IT market and able to articulate the key trends and how these trends may affect Computacenter.
Experience of working with third party suppliers
Skills to develop best practice policies and procedures for usage standards.
Experience of creating user stories
Willingness to travel.
What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world‑renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best‑known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
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What you'll be doing
Design & Deliver to the defined Global system vision.
Define Global usage standards of these tools across the Group and North America.
Evaluate impact to business performance throughout design and delivery phases.
Business as usual (BAU)
Continual improvement of BAU In-life systems
Support senior system owners with the development of roadmap for tools & provide recommendations for improvements.
Support senior system owners with app enhancement activities for major systems
Assess and act as a decision maker on app enhancement requests for assigned systems
Oversight of development, backlog, testing & release for agreed app enhancements for assigned systems
Support systems owners as a point of contact (POC) for GIS to ensure transparency and resourcing of update/release scheduling
Alignment of system functionality to legislative requirements
Project
Provide subject expertise and guidance to GIS during development and testing lifecycle phases including core testing.
Oversee and facilitate User Acceptance Testing (UAT)
Review of business communications & training collateral
Input to project managers to support effective project planning.
Input to cutover and go live planning.
Outline hyper care plan and resourcing requirements
Critical Success Factors
Success is the design, delivery, and ongoing maintenance of efficient, reliable, and effective GTS platforms.
Successful creation of functional design from defined vision
Delivery of roadmap to plan
System performance
System adherence to legislative obligations
Improved transactional efficiency.
Measure stakeholder satisfaction
System owner process documentation creation and education sharing
Completion of mandatory and role specific training
Management of personal development plan
Demonstrates winning together values.
Effective delegation to wider system engagement and SME teams
What you have
Legally eligible to work in the United States.
Specific accreditation on relevant systems (e.g. SAP Warehouse management) or proven history working in specialist area understanding the dependency between logistics, sales & purchasing
SAP or ERP implementation experience
Acting as a role model for TSI & Computacenter
Experience managing without authority & conflict management skills
Experience project management skills in a X functional & virtual team environment
Proven record of excellent communication skills
Experience of working in a fast-paced environment
Demonstrates value creation in identifying problems, prioritizing alternatives, and implementing solutions.
Keeps up to date on Tech Sourcing technology using relevant industry sources.
In depth knowledge of the broader IT market and able to articulate the key trends and how these trends may affect Computacenter.
Experience of working with third party suppliers
Skills to develop best practice policies and procedures for usage standards.
Experience of creating user stories
Willingness to travel.
What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world‑renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best‑known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
#J-18808-Ljbffr