* **Lead and/or act as a subject matter expert on initiatives that expand Absence capabilities and drive consistent service delivery.*** **Ensure high-quality service delivery and continuous improvement of Absence services, focusing on customer experience and operational excellence.*** **Collaborate with Product, Distribution, Operations, and Technology teams to align initiatives with business objectives and go-to-market strategies.*** **Monitor and report on key performance indicators, risks, and opportunities for Absence services.*** **Lead change management, training, and communications for internal and external stakeholders related to Absence.*** **Stay current on industry trends, competitive landscape, and customer needs to inform strategy and innovation.*** **Develop and maintain business cases and cost-benefit analyses for new and existing value add initiatives.*** **Represent the Group Insurance business in external meetings, partnership discussions, and industry forums as needed.*** **5+ years of Group Insurance experience, including 3+ years in absence management (FMLA, state, and company leaves expertise required).*** **3+ years leading complex business projects or go‑to‑market initiatives; experience with disability, absence, or claims platforms preferred.*** **3+ years experience working within a scaled agile framework is a plus.*** **Strong execution skills with the ability to deliver on operational plans set by leadership.*** **Results‑oriented problem solver with sound judgment, risk awareness, and adaptability.*** **Collaborative partner who works effectively across teams to drive a consistent and high‑quality customer experience.*** **Exceptional communication and interpersonal skills, with the ability to influence and negotiate across a matrixed organization, including executive leaders.*** **Data‑driven decision maker who uses insights to guide recommendations and actions.*** **Comfortable navigating ambiguity, demonstrating resilience, and operating effectively in gray areas.*** **Externally aware, with the ability to align internal processes and teams to meet business objectives.*** **Bachelor’s degree required; Master’s preferred.****Work/Life Resources** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. **Education Benefit** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.
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