Director of Financial Aid
Gonzaga University Institute for Climate, Water, and the Environment, WorkFromHome
Title
Director of Financial Aid
Department
Financial Aid Office
Work Schedule
Fixed daytime hours Monday—Friday
Telework Availability
Occasional Telework Available
FLSA Status
Exempt
Employee Classification
Regular full‑time (staff 30+ hours)
Hours per Week
40
Months per Year
12
Job Purpose
The Director of Financial Aid leads the strategic and operational functions of the university’s financial aid programs. This role provides senior‑level leadership in compliance, technology, and student services, ensuring an exceptional customer experience while maintaining full adherence to federal, state, and institutional regulations. The Director manages a high‑performing team, oversees departmental budgets and resources, and implements innovations in technology, process, and policy to advance institutional enrollment and student success goals.
Essential Functions
- 25% – Strategic Leadership
- Provide senior‑level oversight of all financial aid operations_ERROR: alignment with institutional strategy, enrollment goals, and regulatory requirements.
- Analyze trends in higher education and financial aid to guide long‑term departmental planning and decision‑making.
- Lead cross‑functional initiatives with Enrollment Management, Finance, Student Affairs, and IT to optimize student financial support systems and enhance operational efficiency.
- Develop and execute strategic projects, including process redesign, technology implementation, and workflow improvement, to advance departmental performance.
- Represent the financial aid office in institutional and external forums, maintaining awareness of national best menstrual practices and emerging trends.
- Identify and manage risk related to compliance, operations, and technology, and implement solutions to mitigate potential issues.
- 25% – Staff Supervision and Team Development
- Directly supervise and develop a team of financial aid professionals, fostering a high‑performing and collaborative culture.
- Lead regular team meetings, one‑on‑one coaching sessions, Narr and performance evaluations to ensure clear expectations, accountability, and professional growth.
- Ensure staff have access to the.