Membership Retention Specialist - Association Office
YMCA of the Suncoast, Clearwater, Florida, United States, 34623
Overview
Location: YMCA of the Suncoast, Association Office, 2469 Enterprise Road, Clearwater, FL 33763 Rate of pay:
$15.45/hr - $15.65/hr The Membership Retention Specialist will be responsible for driving and increasing the branches overall retention rates based on set goals. The goal will be to get new members connected and engaged in the branch. Day to Day functions will include: Run usage reports for new member units at each branch location who have scanned in between 0 - 2 times within the first 2 weeks of joining the YMCA. Reach out to the members on this list via text message, phone call or email. The goal of the text, phone call or email is to welcome them to the Y; encourage them to sign up for their FREE fitness consultation, promote upcoming events and activities at the branch, encourage these new members to sign up for our New Member Challenge on YMCA360 if they have not yet done so, and overall be a resource for them should they have any questions or need help navigating the Y. Document these texts, calls or emails on our new member onboarding spreadsheet noting all information that was obtained. Communicate with branches on any new members who may need special assistance. Report out to VP of Membership and COO weekly updates. Job Summary
The Coordinator will be responsible for the overall coordination of an activity within one function or department. Must be able to work well with and possibly direct the work of others. Education, Training and Experience
Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. The Function Coordinator must possess the competence and confidence to administer the effective and quality coordination of the function. They must be responsible and at least 18 years of age. They must have the ability to cooperate and work with YMCA staff to provide a quality program or product. The Coordinator must demonstrate good communication and problem solving skills along with a good understanding of the community that he/she is working with. If Supervising, Supervisor's Training preferred, and Get SMART. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Refer to current training plan for specific function to identify additional required trainings for this position. Special Skills or Equipment Required
This individual must familiarize themselves with YMCA rules and policies. Since this position is dealing directly with program participants and their parents, good verbal communication skills are beneficial. Physical and/or Mental Requirements
This individual needs to be able to lift and carry at least 50 pounds. This individual may be required to stand for extended periods of time while demonstrating physical stamina and agility. Job Duties
Coordinate the function under the direction of the supervisor. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. Keep a clean and organized work area. Ensure any communication reflects the YMCA voice. Always wear the YMCA staff shirt, name tag, and appropriate attire. Distribute materials and make program announcements as needed to promote function. Report any new or continuing problem that may arise. Role model SMART behavior. Key Leadership Competencies
Volunteerism Inclusion Collaboration Communication and Influence Program and Project Management Emotional Maturity EOE/DFWP Please note:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Background Screening:
This position requires a screening through Florida's Care Provider Background Screening Clearinghouse (Level 2 Background Screening). The resource linked below includes details on disqualifying offenses, exemption procedures, and timelines. This description retains the information provided without external links. To apply for this position, please click on the apply now button.
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Location: YMCA of the Suncoast, Association Office, 2469 Enterprise Road, Clearwater, FL 33763 Rate of pay:
$15.45/hr - $15.65/hr The Membership Retention Specialist will be responsible for driving and increasing the branches overall retention rates based on set goals. The goal will be to get new members connected and engaged in the branch. Day to Day functions will include: Run usage reports for new member units at each branch location who have scanned in between 0 - 2 times within the first 2 weeks of joining the YMCA. Reach out to the members on this list via text message, phone call or email. The goal of the text, phone call or email is to welcome them to the Y; encourage them to sign up for their FREE fitness consultation, promote upcoming events and activities at the branch, encourage these new members to sign up for our New Member Challenge on YMCA360 if they have not yet done so, and overall be a resource for them should they have any questions or need help navigating the Y. Document these texts, calls or emails on our new member onboarding spreadsheet noting all information that was obtained. Communicate with branches on any new members who may need special assistance. Report out to VP of Membership and COO weekly updates. Job Summary
The Coordinator will be responsible for the overall coordination of an activity within one function or department. Must be able to work well with and possibly direct the work of others. Education, Training and Experience
Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set. The Function Coordinator must possess the competence and confidence to administer the effective and quality coordination of the function. They must be responsible and at least 18 years of age. They must have the ability to cooperate and work with YMCA staff to provide a quality program or product. The Coordinator must demonstrate good communication and problem solving skills along with a good understanding of the community that he/she is working with. If Supervising, Supervisor's Training preferred, and Get SMART. Upon hire, must complete Intro to the Ys Cause & Culture, Y's Way to Service & Engagement, and I Hear You: Service with CARE. Refer to current training plan for specific function to identify additional required trainings for this position. Special Skills or Equipment Required
This individual must familiarize themselves with YMCA rules and policies. Since this position is dealing directly with program participants and their parents, good verbal communication skills are beneficial. Physical and/or Mental Requirements
This individual needs to be able to lift and carry at least 50 pounds. This individual may be required to stand for extended periods of time while demonstrating physical stamina and agility. Job Duties
Coordinate the function under the direction of the supervisor. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment. Keep a clean and organized work area. Ensure any communication reflects the YMCA voice. Always wear the YMCA staff shirt, name tag, and appropriate attire. Distribute materials and make program announcements as needed to promote function. Report any new or continuing problem that may arise. Role model SMART behavior. Key Leadership Competencies
Volunteerism Inclusion Collaboration Communication and Influence Program and Project Management Emotional Maturity EOE/DFWP Please note:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Background Screening:
This position requires a screening through Florida's Care Provider Background Screening Clearinghouse (Level 2 Background Screening). The resource linked below includes details on disqualifying offenses, exemption procedures, and timelines. This description retains the information provided without external links. To apply for this position, please click on the apply now button.
#J-18808-Ljbffr