Overview
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or protected veteran status or any other characteristic protected by law. Beacon is now hiring for a full-time Property Manager. We're a limited-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us! This position serves a portfolio of small properties in Louisville, KY. We're looking for someone with strong interpersonal and customer service skills to build positive resident relationships and create a welcoming environment. The person in this role will fulfill the core duties of managing a residential property, overseeing maintenance, rent collection, lease agreements, marketing, and financial reporting. The role requires a proactive approach to address resident needs and resolve issues, ensuring resident satisfaction. Our goal is that residents and prospective residents always receive the highest level of quality service. Salary: $50-55k annually DOE + bonus potential, a monthly phone stipend, and a competitive benefit package, including a 401(k) with an employer match of up to 5% after 6 months of employment Responsibilities
Resident Relations and Communication
— Serve as the primary, approachable point of contact for all resident inquiries, concerns, and maintenance requests. Actively listen to residents to understand their needs and perspectives. Mediate and resolve disputes between residents calmly and fairly, demonstrating patience and professionalism. Maintain an open-door policy that encourages residents to communicate openly about their experiences. Proactively check in with residents during challenging times, offering assistance when possible. Operational Management
— Oversee day-to-day property operations, including rent collection, lease administration, and resident move-ins and move-outs to ensure high economic occupancy. Address maintenance and repair requests with urgency and care, coordinating with maintenance staff and vendors and providing timely updates to residents. Enforce property rules and lease agreements with a firm but fair and empathetic approach. Financial and Legal Compliance
— Handle financial management, including budgeting, financial reporting, and rent collection, including compassionate strategies for handling delinquent accounts (e.g., payment plans or referrals to financial assistance when appropriate). Ensure all property operations, including eviction processes, are in full compliance with local, state, and federal laws, including Fair Housing laws. Ensure prospective residents meet eligibility requirements as determined by HUD/KHC, verifying income and assets prior to move-in and re-certifying annually. HUD/KHC regulations dictate processing, timeframes, file maintenance, and payment of rental subsidies. Qualifications
We’re looking for someone with customer service skills and property management experience; related customer service experience will also be considered. Empathetic in nature and helpful, with the ability to actively listen and understand others' perspectives, building trust and positive relationships with diverse individuals. Excellent verbal and written communication skills to interact clearly and professionally with residents and prospective residents. Problem solver with critical thinking and the ability to proactively address complex resident issues. Resilient — able to stay patient and calm under pressure and handle difficult conversations gracefully. Excellent time management and organizational skills to prioritize multiple tasks efficiently. Technically savvy — experience with Onesite property management software and Microsoft Office Suite.
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EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or protected veteran status or any other characteristic protected by law. Beacon is now hiring for a full-time Property Manager. We're a limited-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us! This position serves a portfolio of small properties in Louisville, KY. We're looking for someone with strong interpersonal and customer service skills to build positive resident relationships and create a welcoming environment. The person in this role will fulfill the core duties of managing a residential property, overseeing maintenance, rent collection, lease agreements, marketing, and financial reporting. The role requires a proactive approach to address resident needs and resolve issues, ensuring resident satisfaction. Our goal is that residents and prospective residents always receive the highest level of quality service. Salary: $50-55k annually DOE + bonus potential, a monthly phone stipend, and a competitive benefit package, including a 401(k) with an employer match of up to 5% after 6 months of employment Responsibilities
Resident Relations and Communication
— Serve as the primary, approachable point of contact for all resident inquiries, concerns, and maintenance requests. Actively listen to residents to understand their needs and perspectives. Mediate and resolve disputes between residents calmly and fairly, demonstrating patience and professionalism. Maintain an open-door policy that encourages residents to communicate openly about their experiences. Proactively check in with residents during challenging times, offering assistance when possible. Operational Management
— Oversee day-to-day property operations, including rent collection, lease administration, and resident move-ins and move-outs to ensure high economic occupancy. Address maintenance and repair requests with urgency and care, coordinating with maintenance staff and vendors and providing timely updates to residents. Enforce property rules and lease agreements with a firm but fair and empathetic approach. Financial and Legal Compliance
— Handle financial management, including budgeting, financial reporting, and rent collection, including compassionate strategies for handling delinquent accounts (e.g., payment plans or referrals to financial assistance when appropriate). Ensure all property operations, including eviction processes, are in full compliance with local, state, and federal laws, including Fair Housing laws. Ensure prospective residents meet eligibility requirements as determined by HUD/KHC, verifying income and assets prior to move-in and re-certifying annually. HUD/KHC regulations dictate processing, timeframes, file maintenance, and payment of rental subsidies. Qualifications
We’re looking for someone with customer service skills and property management experience; related customer service experience will also be considered. Empathetic in nature and helpful, with the ability to actively listen and understand others' perspectives, building trust and positive relationships with diverse individuals. Excellent verbal and written communication skills to interact clearly and professionally with residents and prospective residents. Problem solver with critical thinking and the ability to proactively address complex resident issues. Resilient — able to stay patient and calm under pressure and handle difficult conversations gracefully. Excellent time management and organizational skills to prioritize multiple tasks efficiently. Technically savvy — experience with Onesite property management software and Microsoft Office Suite.
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