Overview
We’re looking for an upbeat, detail-oriented Customer Service Representative to join our team. This role is perfect for someone who thrives in a fast-paced environment, loves helping customers, and can keep schedules running smoothly.
At Done Rite Services, we power, cool, and protect Tucson homes with reliable HVAC, Electrical, and Plumbing—always Done Rite.
What You’ll Do
Answer inbound calls and provide excellent customer service
Schedule service appointments and dispatch technicians efficiently
Confirm customer details and communicate job information clearly
Monitor technician schedules and job progress
Keep customers informed of arrival times, delays, or reschedules
Handle customer concerns professionally and follow up with “happy calls”
Promote additional services and special offers when appropriate
Maintain accurate records and support daily operations
What We’re Looking For
1+ year of customer service and/or dispatch experience
Strong organization, multitasking, and typing skills
Comfortable with computers, CRM systems, and Microsoft Office
Positive attitude and problem-solving mindset
HVAC, Electrical, or Plumbing experience is a plus
Schedule
Hours of operation: Mon–Fri 7:00 AM – 7:00 PM
Sat: 8:00 AM – 4:00 PM
Shifts vary based on business needs
Additional Information
Job Types: Full-time, Part-time
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
#J-18808-Ljbffr
At Done Rite Services, we power, cool, and protect Tucson homes with reliable HVAC, Electrical, and Plumbing—always Done Rite.
What You’ll Do
Answer inbound calls and provide excellent customer service
Schedule service appointments and dispatch technicians efficiently
Confirm customer details and communicate job information clearly
Monitor technician schedules and job progress
Keep customers informed of arrival times, delays, or reschedules
Handle customer concerns professionally and follow up with “happy calls”
Promote additional services and special offers when appropriate
Maintain accurate records and support daily operations
What We’re Looking For
1+ year of customer service and/or dispatch experience
Strong organization, multitasking, and typing skills
Comfortable with computers, CRM systems, and Microsoft Office
Positive attitude and problem-solving mindset
HVAC, Electrical, or Plumbing experience is a plus
Schedule
Hours of operation: Mon–Fri 7:00 AM – 7:00 PM
Sat: 8:00 AM – 4:00 PM
Shifts vary based on business needs
Additional Information
Job Types: Full-time, Part-time
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
#J-18808-Ljbffr