RVP, BPO & Managed Services Partnerships

* Build an executive community of senior leaders “Partner Board” across top strategic partners that will help guide Zendesk’s GTM strategy and gain their executive sponsorship for Zendesk led AI transformation initiatives within their respective organizations.* Work with partner sales, technical teams and partner enablement teams to build "Centers of Excellence" around Zendesk’s Resolution Platform. Ensure partners have the certified capacity to implement and manage our solution independently.* Work with the partner enablement team to standardize delivery patterns across SI/SP/BPO partners that accelerate time-to-value and adoption.* Establish quality and repeatability: reference architectures, implementation packages, deployment accelerators, and outcome-based success plans.* Help partners evolve their business models. Guide them on how to monetize AI automation and outcomes, moving beyond traditional headcount-based pricing to create profitable, high-margin joint offerings.* Create “how we win together” playbooks with the Partner Experience team: qualification, messaging, competitive positioning, and escalation paths for SI/SP/BPO partner types.* Partner with product/solution marketing to create vertical and use-case narratives that partners can take to market quickly.* Partner with product/solution marketing to create industry-specific and vertical narratives that partners can take to market quickly, leveraging their deep industry knowledge to develop and sell tailored solutions.* Collaborate with partner sales managers to develop clear and actionable GTM plans that deliver partner sourced pipeline.* Carry a partner-sourced revenue target assigned to targeted accounts* Drive "sell-with" and "sell-through" motions, mapping partner accounts to our direct sales team to uncover net-new opportunities in partnership with RVP/PSE team* Build the co-sell engine: Work with PSE

to create account mapping, joint pipeline generation, deal registration governance, joint pursuit teams, and QBR cadence with strategic partners.**What You’ll Bring**We are looking for a high-velocity, entrepreneurial builder who thrives at the intersection of partnerships, AI, and services transformation.* Experience: 15+ years in SaaS Alliances, Business Development, or Partner Sales, with at least 5 years focused specifically on the BPO/GSI ecosystem (e.g., Accenture, Teleperformance, Concentrix, TTEC, Deloitte, Indian SI’s).* The "Pivot" Mindset: You understand the economics of the BPO P&L. You have a track record of helping services firms transition from labor-heavy models to tech-enabled managed services.* Technical Fluency: You possess strong technical aptitude in AI, automation, and modern CX architectures. You can confidently discuss APIs, LLM workflows, and solution design with Partner CTOs and Practice Leads. #J-18808-Ljbffr