Overview
Passionate about Customer Service? Join our team and make a difference in the world of online casinos! What You Will Do As a bilingual Spanish and English speaking “Customer Service Representative” you will be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You\'ll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. You\'ll be there every step of the way to ensure a smooth and enjoyable experience, primarily through chat. Your Squad Our team is about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. We are looking for friendly, outgoing folks who know how to give exceptional customer service, even if you don\'t have specific industry experience. If you\'ve excelled in customer-facing roles, we want you on our team. We value collaboration, celebrate wins, and help each other grow. Work Schedule This role will be based in our office in Lima, Perú. The online casino world never sleeps, so we operate on a rotating roster to serve global players across multiple time zones. We provide your roster 4 weeks in advance to help you plan your life outside of work. Who are we? Easygo is a well-established tech startup. We pride ourselves on being early adopters, progressive in our approach, and adaptable to the ever-changing technology landscape. Our brands include Stake.com, Kick.com & Twist Gaming, with more in the pipeline. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks. Stake & Kick are used by millions of people worldwide. Our team is primarily based in Melbourne at our Australian headquarters with multiple offices in the same building, offering amenities such as an in-house barista, pool and table tennis, PS5 and Nintendo Switches, a meditation room, drinks fridge and snack wall, catered breakfast daily, weekly massages, and a pub lunch. Click play, on your career today!
Main Duties And Responsibilities
Respond to customer inquiries and requests in a timely and professional manner via chat. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction. Respond to customer inquiries in both English and Spanish, with fluency in both languages. Keep up to date with product information and company policies to accurately assist customers. Maintain customer data and communicate effectively with internal teams as needed. Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.
Work Experience And Skills
Excellent communication skills, both written and verbal, in both English and Spanish. Prior experience in a customer service role (face-to-face, online or phone-based). Availability to work on a 24/7 rotating roster. Ability to work efficiently and effectively in a fast-paced environment. Familiarity with the crypto and online betting industry.
Desirable Skills
Sports & Gambling knowledge advantageous. Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.
We believe that the unique contributions of everyone at Easygo are the driver of our success. To ensure our products and culture continue to reflect everyone\'s perspectives and experience, we do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are committed to providing a workplace that encourages participation and an equal playing field, where merit and accomplishment are the criteria for success.
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Passionate about Customer Service? Join our team and make a difference in the world of online casinos! What You Will Do As a bilingual Spanish and English speaking “Customer Service Representative” you will be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You\'ll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. You\'ll be there every step of the way to ensure a smooth and enjoyable experience, primarily through chat. Your Squad Our team is about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. We are looking for friendly, outgoing folks who know how to give exceptional customer service, even if you don\'t have specific industry experience. If you\'ve excelled in customer-facing roles, we want you on our team. We value collaboration, celebrate wins, and help each other grow. Work Schedule This role will be based in our office in Lima, Perú. The online casino world never sleeps, so we operate on a rotating roster to serve global players across multiple time zones. We provide your roster 4 weeks in advance to help you plan your life outside of work. Who are we? Easygo is a well-established tech startup. We pride ourselves on being early adopters, progressive in our approach, and adaptable to the ever-changing technology landscape. Our brands include Stake.com, Kick.com & Twist Gaming, with more in the pipeline. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks. Stake & Kick are used by millions of people worldwide. Our team is primarily based in Melbourne at our Australian headquarters with multiple offices in the same building, offering amenities such as an in-house barista, pool and table tennis, PS5 and Nintendo Switches, a meditation room, drinks fridge and snack wall, catered breakfast daily, weekly massages, and a pub lunch. Click play, on your career today!
Main Duties And Responsibilities
Respond to customer inquiries and requests in a timely and professional manner via chat. Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction. Respond to customer inquiries in both English and Spanish, with fluency in both languages. Keep up to date with product information and company policies to accurately assist customers. Maintain customer data and communicate effectively with internal teams as needed. Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.
Work Experience And Skills
Excellent communication skills, both written and verbal, in both English and Spanish. Prior experience in a customer service role (face-to-face, online or phone-based). Availability to work on a 24/7 rotating roster. Ability to work efficiently and effectively in a fast-paced environment. Familiarity with the crypto and online betting industry.
Desirable Skills
Sports & Gambling knowledge advantageous. Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.
We believe that the unique contributions of everyone at Easygo are the driver of our success. To ensure our products and culture continue to reflect everyone\'s perspectives and experience, we do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are committed to providing a workplace that encourages participation and an equal playing field, where merit and accomplishment are the criteria for success.
#J-18808-Ljbffr