Service Writer

Looking for a career where you can make an impact? Share with friends or Subscribe! Join SONSRAY and be part of a team that keeps industries moving forward! At SONSRAY, we are more than just a dealership – we are industry leaders dedicated to keeping businesses moving. Serving the construction, transportation, and agricultural sectors, we provide top-tier equipment, exceptional customer service, and innovative solutions that drive success. Our comprehensive offerings include equipment sales, rentals, parts, maintenance, and repairs, ensuring our customers have everything they need to operate efficiently. With a growing team of 500+ employees across 33+ locations in 9 states, we foster a dynamic work environment that values growth, innovation, and performance-driven success. Whether you’re looking to build your career or support industries that power our world, SONSRAY is the place to make an impact. Ready to power industries and drive success? Job Title: Service Writer Location: Yuma Job Type: Full-time Salary Range: $18 to $25 an hour depending on experience About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: Medical coverage (PPO + HSA options) Dental, Vision, and Life insurance provided at no cost 401K with competitive employer contributions 80 hours of annual vacation, increasing with years of service Uniforms provided annually Annual boot voucher of $125.00 One full paid day off annually for community volunteer work Birthday meal provided by Sonsray Privately owned and operated, with decisions made based on core values rather than corporate directives Annual Holiday Party, including covered airfare and hotel for employees and a guest Emphasis on company growth and employee development Open-door policy, fostering a collaborative environment with active owner and management involvement Responsibilities: Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates Provide regular updates to customers on their equipment repair status (daily or weekly as needed) Grow the service department by cultivating new business through cold calling, upselling, and promoting specials Maintain detailed unit records, including problems identified and corrective actions taken Participate in ongoing professional development, including manufacturer training and industry courses Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value Perform other related duties as assigned by management in alignment with dealership objectives Qualifications: Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving Previous experience in a service writer, service advisor, or similar customer-facing role preferred Basic mechanical knowledge is a plus Bilingual in Spanish is a plus Excellent verbal and written communication skills, with the ability to explain technical information clearly Basic computer proficiency and experience using service database systems Ability to handle multiple priorities in a fast-paced environment Commitment to ongoing learning and professional development Join the SONSRAY Team and be part of something bigger!

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