The Collections Specialist is responsible for a broad range of collections and customer service activities for an assigned customer portfolio. This includes ensuring the timely recovery of outstanding payments, performing account reconciliations, coordinating the resolution of disputes, meeting RBDC DSO and accounts receivable overdue targets, and providing support to field teams.
Responsibilities
Maintain accurate, up-to-date accounts receivable aging for all customers.
Reconcile monthly customer statements and credit memos.
Identify high-credit-risk accounts daily and pursue timely, proactive collections.
Regularly contact customers to follow up on account status and past-due balances, and document all communications.
Record all customer promises to pay.
Understand and use appropriate escalation channels when issues are not resolved.
Identify and record bad debt and uncollectible amounts for management review.
Ensure statements are sent to all customers on terms, using their preferred delivery method and frequency.
Provide invoices to customers as needed or upon request.
Maintain accurate customer contact records.
Identify and report any non-compliant billing issues that may delay payment.
Provide call center support during peak periods.
Experience with the HighRadius collections tool is preferred.
Experience with SAP S/4HANA is preferred.
Qualifications
Associate’s degree, or at least 4+ years of industry-related collections experience
Accounts receivable experience is preferred
Strong understanding of payment options, invoicing, and accounts receivable reporting processes
Excellent communication skills
Ability to analyze customer aging reports to minimize delinquencies and identify risk
Proficient computer skills, including Excel, Word, and PowerPoint
Well organized and self-directed, requiring minimal supervision
Demonstrates leadership potential
Advanced problem-solving skills
Experience in customer relations or customer service functions
Proven track record in collections, including negotiations and other methods used to secure payments
Travel 0-10%
Permanent
Benefits eligible
Compensation and Benefits The base salary range for this position is $40,000 - 60,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. Our current benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location).
Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
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Responsibilities
Maintain accurate, up-to-date accounts receivable aging for all customers.
Reconcile monthly customer statements and credit memos.
Identify high-credit-risk accounts daily and pursue timely, proactive collections.
Regularly contact customers to follow up on account status and past-due balances, and document all communications.
Record all customer promises to pay.
Understand and use appropriate escalation channels when issues are not resolved.
Identify and record bad debt and uncollectible amounts for management review.
Ensure statements are sent to all customers on terms, using their preferred delivery method and frequency.
Provide invoices to customers as needed or upon request.
Maintain accurate customer contact records.
Identify and report any non-compliant billing issues that may delay payment.
Provide call center support during peak periods.
Experience with the HighRadius collections tool is preferred.
Experience with SAP S/4HANA is preferred.
Qualifications
Associate’s degree, or at least 4+ years of industry-related collections experience
Accounts receivable experience is preferred
Strong understanding of payment options, invoicing, and accounts receivable reporting processes
Excellent communication skills
Ability to analyze customer aging reports to minimize delinquencies and identify risk
Proficient computer skills, including Excel, Word, and PowerPoint
Well organized and self-directed, requiring minimal supervision
Demonstrates leadership potential
Advanced problem-solving skills
Experience in customer relations or customer service functions
Proven track record in collections, including negotiations and other methods used to secure payments
Travel 0-10%
Permanent
Benefits eligible
Compensation and Benefits The base salary range for this position is $40,000 - 60,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. Our current benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location).
Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.
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