Job Overview
We’re looking for a Customer Service Representative to join our Customer Support Team at KUCHT Appliances.
This role focuses on handling customer inquiries via phone and email, managing service cases, and coordinating internally to ensure proper follow-up and resolution.
Full KUCHT training will be provided.
Responsibilities
Handle customer inquiries via phone and email in a professional and empathetic manner.
Open, track, and update service cases accurately in our system.
Coordinate service requests with technicians, scheduling, and internal departments.
Follow up on open cases to ensure timely resolution and clear communication with customers.
Document all interactions, actions, and updates clearly and consistently.
Escalate complex or sensitive cases when needed.
Support internal teams by providing case visibility and status updates.
Qualifications
Previous experience in customer service or support roles preferred.
Strong communication skills in English (written and spoken); Spanish bilingual is a plus.
Comfortable using computers and online tools (CRM systems, Google Workspace, spreadsheets).
Highly organized, detail-oriented, and able to manage multiple cases simultaneously.
Calm and professional when handling frustrated or upset customers.
Willingness to learn internal processes and systems.
Benefits & Perks
Free uniforms
Training & development
401(k) with company match
Paid time off and company holidays
Employee discounts on KUCHT products
Full training and onboarding
Supportive, growth‑oriented team environment
Competitive salary (based on experience)
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This role focuses on handling customer inquiries via phone and email, managing service cases, and coordinating internally to ensure proper follow-up and resolution.
Full KUCHT training will be provided.
Responsibilities
Handle customer inquiries via phone and email in a professional and empathetic manner.
Open, track, and update service cases accurately in our system.
Coordinate service requests with technicians, scheduling, and internal departments.
Follow up on open cases to ensure timely resolution and clear communication with customers.
Document all interactions, actions, and updates clearly and consistently.
Escalate complex or sensitive cases when needed.
Support internal teams by providing case visibility and status updates.
Qualifications
Previous experience in customer service or support roles preferred.
Strong communication skills in English (written and spoken); Spanish bilingual is a plus.
Comfortable using computers and online tools (CRM systems, Google Workspace, spreadsheets).
Highly organized, detail-oriented, and able to manage multiple cases simultaneously.
Calm and professional when handling frustrated or upset customers.
Willingness to learn internal processes and systems.
Benefits & Perks
Free uniforms
Training & development
401(k) with company match
Paid time off and company holidays
Employee discounts on KUCHT products
Full training and onboarding
Supportive, growth‑oriented team environment
Competitive salary (based on experience)
#J-18808-Ljbffr