Customer Service Representative CSR
iMold Cleaning and Restoration, Fort Myers, Florida, United States, 33916
Benefits
401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Fast growing company with opportunities for advancement Dedicated investments in learning, training, and development Above market compensation, plus performance and commission pay Leadership, coaching and development opportunities Other benefits include (401k, Health, Dental, Vision, Paid Time Off) Overview
We are looking for an experienced Customer Service Representative (CSR) in Fort Myers to join our fast growing team! You will be making an impact each day by helping our team of professionals serve our communities better and our Company grow so we can support even more of our neighbors. Core Responsibilities
Serve as a brand ambassador as you may be iMold's first impression to our potential customers Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.) Customer in-take, documentation of new leads into our CRM system Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs Educating customers on our services, i.e., mold, water damage, rebuild restoration processes Manage customer expectations about timelines, costs, and potential outcomes of remediation projects Handle any customer issues, working closely with the operations team to resolve problems quickly Performing lead follow-ups, elevating to other team members as appropriate Confirming appointments and making adjustments to schedules as needed Soft Skills
Excellent communication skills (We are a "communication company" that specializing in restoration!) Ability to manage others, provide coaching and develop others Ability to multi-task, in a complex and sometimes quickly changing environment Qualifications
3-5 years of experience in a Customer Service Representative (CSR) role Overall interest in serving your communities and being a hero to your neighbors General familiarity with the cleaning, restoration, and/or construction industries Willingness to undergo background check, drug test, and motor vehicle record pull Valid driver’s license and clean driving record High school diploma/GED
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401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Fast growing company with opportunities for advancement Dedicated investments in learning, training, and development Above market compensation, plus performance and commission pay Leadership, coaching and development opportunities Other benefits include (401k, Health, Dental, Vision, Paid Time Off) Overview
We are looking for an experienced Customer Service Representative (CSR) in Fort Myers to join our fast growing team! You will be making an impact each day by helping our team of professionals serve our communities better and our Company grow so we can support even more of our neighbors. Core Responsibilities
Serve as a brand ambassador as you may be iMold's first impression to our potential customers Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.) Customer in-take, documentation of new leads into our CRM system Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs Educating customers on our services, i.e., mold, water damage, rebuild restoration processes Manage customer expectations about timelines, costs, and potential outcomes of remediation projects Handle any customer issues, working closely with the operations team to resolve problems quickly Performing lead follow-ups, elevating to other team members as appropriate Confirming appointments and making adjustments to schedules as needed Soft Skills
Excellent communication skills (We are a "communication company" that specializing in restoration!) Ability to manage others, provide coaching and develop others Ability to multi-task, in a complex and sometimes quickly changing environment Qualifications
3-5 years of experience in a Customer Service Representative (CSR) role Overall interest in serving your communities and being a hero to your neighbors General familiarity with the cleaning, restoration, and/or construction industries Willingness to undergo background check, drug test, and motor vehicle record pull Valid driver’s license and clean driving record High school diploma/GED
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