Customer Service Representative

American Thrift Stores is a regional retail operation with locations in Florida, New Jersey, and New York. We are the premier shopping destination for the ultimate treasure hunt experience. We are always looking for talented, driven, and customer-focused individuals to join our team. Whether you have years of experience or are just beginning your career, we offer opportunities for growth, advancement, and competitive benefits. Be part of a company that values its people and grows from within. About the Role We are seeking a dependable and customer-focused Customer Service Representative to join our team at our Delray Beach location. This role is ideal for someone who enjoys helping customers, communicating clearly, and solving problems in a fast-paced environment. As the first point of contact for our customers, you will play a key role in delivering an excellent customer experience while supporting daily operations. This position offers a stable schedule, hands-on training, and long-term growth opportunities within the company. Key Responsibilities: Answer incoming calls with professionalism, confidence, and a friendly attitude Provide clear and accurate information Schedule service appointments accurately and efficiently Maintain up-to-date and organized client records in internal systems Communicate service guidelines, procedures, and next steps clearly Keep detailed and accurate call logs Deliver high-quality customer service while showing appreciation to every client Collaborate with team members to improve overall customer satisfaction What We’re Looking For: 2–3 years of experience in customer service, sales, or a related field Strong verbal communication, active listening, and organizational skills English proficiency required (verbal and written) Professional, positive, and team-oriented attitude Comfortable using computers and navigating digital tools Strong problem-solving skills and ability to think quickly Ability to remain calm and professional in high-pressure situations Detail-oriented with strong follow-through Dependable, punctual, and reliable Education: High school diploma or equivalent Schedule: Full-time Day shift 8-hour shifts On-site position Paid time off (PTO) Health, dental, and vision insurance On-the-job training Supportive leave policies, including maternity and bereavement leave Opportunities for professional growth within a supportive team environment Why Join Us: We offer a supportive and collaborative workplace where your contributions are valued. This role provides stability, growth opportunities, and the chance to make a real impact by supporting customers every day. Apply today and take the next step in your customer service career with American Thrift Stores.

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