Customer Service Representative
Easterseals-Goodwill Northern Rocky Mountain, Boise, Idaho, United States, 83708
Overview
Greets and assists guests and/or donors. Retail duties include replenishing stock, removing merchandise from the sales floor, changing and maintaining displays, and helping to keep the store neat and clean. Duties are performed according to the established Best Practices of ESGW. The Customer Service Representative position requires competence in cashiering. Flexibility in work assignments to satisfy store needs and cross-training to assist in all aspects of retail operations are required.
Responsibilities
Ensures guest service standards are met.
Uses the “Guest Ready” book to help keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to participate in Round-Up programs to support programs.
Accurately processes guest merchandise-return transactions.
Witnesses Team Member purchases, according to policy.
Completes quarterly Safety Analysis.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies Guest Service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change-making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends is helpful.
Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights required).
All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires use of hands for simple grasping, pushing, pulling, and fine manipulation.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Able to stand, stoop, bend, or carry for extended periods and go up and down steps.
Experience
0-2 years
High school/Equivalent
Knowledge of merchandise, cash register operations, and change-making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends is helpful.
Ability to work flexible hours, days, evenings, and weekends. Available to work all shifts desired.
Benefits
Medical, Vision, Dental, and Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan + up to 4% contribution
Tuition Assistance
Flexible Spending + Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
30% Discount at Goodwill Stores
Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.
Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.
We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.
If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
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Responsibilities
Ensures guest service standards are met.
Uses the “Guest Ready” book to help keep the store clean and organized.
Acknowledges and greets guests who come within 10 feet.
Encourages guests to participate in Round-Up programs to support programs.
Accurately processes guest merchandise-return transactions.
Witnesses Team Member purchases, according to policy.
Completes quarterly Safety Analysis.
Monitors potential safety hazards, reports them, and helps correct them.
Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
Applies Guest Service standards; provides a clean and organized work area at check stands.
Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
Knowledge of merchandise, cash register operations, and change-making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends is helpful.
Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights required).
All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires use of hands for simple grasping, pushing, pulling, and fine manipulation.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Tolerance to extreme changes in temperature and humidity.
Ability to move independently or with reasonable accommodation within the facility and community.
Able to stand, stoop, bend, or carry for extended periods and go up and down steps.
Experience
0-2 years
High school/Equivalent
Knowledge of merchandise, cash register operations, and change-making.
Ability to work with people having different abilities.
Able to perform repetitive tasks independently.
Knowledge of current trends is helpful.
Ability to work flexible hours, days, evenings, and weekends. Available to work all shifts desired.
Benefits
Medical, Vision, Dental, and Voluntary Products
Paid Time Off (PTO)
401(k) Retirement Plan + up to 4% contribution
Tuition Assistance
Flexible Spending + Health Savings Accounts
10% Discount on ESGW Services
Employee Wellness Program
30% Discount at Goodwill Stores
Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. Under PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.
Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.
Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.
We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.
If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.
#J-18808-Ljbffr