Customer Service Representative
Ccffamilyofbrands, Roseville, California, United States, 95678
Overview
Your Opportunity Customer Service Representative California Check Cashing Stores Roseville, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Our senior leaders often launched their careers from this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on! What We Offer
Compensation The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules to boost professional and personal development. Cross-brand training that enables opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance coverage options, including telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits for appropriate coverage, including dental, vision, disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Discounts from nationwide and local retailers through our Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code including jeans and sneakers. *Based on current benefit offering and subject to change. Details are in governing plan documents. What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week. Store hours, schedules, and minimum hours may change. Speak with your recruiter about the most up-to-date requirements. What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent. Excellent verbal and written communication skills, with a professional demeanor. Meticulous attention to detail and ability to accurately enter data. Proficiency with phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required as per applicable law. Ability to meet the physical demands of the position, including remaining stationary for up to 90% of the time, moving up to 25 pounds, and operating mechanical controls. Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands across 1,500 stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need it most. Think you’ll thrive here? Learn more at ccffamilyofbrands.com/explore-careers The information in this description is not intended to be all-inclusive and may be revised by the Company. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are those needed to illustrate the minimal standards to perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview or hiring process. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to an inclusive workplace free of discrimination. CCFI Companies, LLC is an equal-opportunity employer.
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Your Opportunity Customer Service Representative California Check Cashing Stores Roseville, CA As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences. Our senior leaders often launched their careers from this dynamic entry level position, so you’ll receive hands-on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, read on! What We Offer
Compensation The hourly wage for the position is $20.00 per hour. The hourly rate is one element of our Total Compensation package. Benefits & Perks* Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules to boost professional and personal development. Cross-brand training that enables opportunities at any one of our eleven brands across the country. Enrollment in a Key Holder Program to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance coverage options, including telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) with company match. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits for appropriate coverage, including dental, vision, disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Discounts from nationwide and local retailers through our Discount Marketplace. Paid time off starting at 12 days in the first year. Relaxed, business casual dress code including jeans and sneakers. *Based on current benefit offering and subject to change. Details are in governing plan documents. What You’ll Do – Essential Duties and Responsibilities
Connect with customers to cultivate lasting relationships that drive repeat business. Review, validate, and process customer transactions with accuracy. Maximize customer success by offering personalized financial services that fit their lifestyle. Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system. Build new business by completing daily call campaigns. Assist in customer account management and collections by accepting payments and managing customer appointments. Perform duties outside of the office where applicable, including on-site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events. Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week. Store hours, schedules, and minimum hours may change. Speak with your recruiter about the most up-to-date requirements. What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent. Excellent verbal and written communication skills, with a professional demeanor. Meticulous attention to detail and ability to accurately enter data. Proficiency with phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Background check required as per applicable law. Ability to meet the physical demands of the position, including remaining stationary for up to 90% of the time, moving up to 25 pounds, and operating mechanical controls. Nice to Haves – Preferred Qualifications and Skills
Experience in check cashing, document verification, and/or money order processing. Prior cash handling, cash drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain locations. Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide customers, team members, and communities the Power of Choice with over 10 brands across 1,500 stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need it most. Think you’ll thrive here? Learn more at ccffamilyofbrands.com/explore-careers The information in this description is not intended to be all-inclusive and may be revised by the Company. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities are those needed to illustrate the minimal standards to perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview or hiring process. In-store positions are in person only. The Community Choice Financial® Family of Brands is committed to an inclusive workplace free of discrimination. CCFI Companies, LLC is an equal-opportunity employer.
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