Customer Service Representative
Vaco Recruiter Services, Nashville, Tennessee, United States, 37247
Customer Service Representative
Position Summary: The Customer Service Representative is responsible for providing excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. This role communicates with customers via phone, email, chat, or in-person and supports various business functions by maintaining accurate records and delivering prompt, courteous assistance.
Key Responsibilities
Respond to customer inquiries through phone, email, chat, or other communication channels.
Resolve product or service issues by clarifying the customer's concern, determining the root cause, and identifying the best solution.
Document customer interactions in the company CRM or tracking systems.
Process orders, returns, payments, and account updates accurately and efficiently.
Provide product knowledge to help customers understand features, benefits, and troubleshooting steps.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure their issues are fully resolved.
Maintain service-level standards including response times, quality metrics, and customer satisfaction.
Collaborate with internal teams such as sales, operations, billing, and technical support to improve customer experience.
Identify trends in customer issues and recommend improvements for processes or policies.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to handle challenging or emotional customers with patience and empathy.
Proficiency with CRM systems, ticketing tools, and basic computer applications.
Multitasking skills and ability to manage high call or ticket volumes.
Reliable, detail-oriented, and able to work independently or as part of a team.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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Key Responsibilities
Respond to customer inquiries through phone, email, chat, or other communication channels.
Resolve product or service issues by clarifying the customer's concern, determining the root cause, and identifying the best solution.
Document customer interactions in the company CRM or tracking systems.
Process orders, returns, payments, and account updates accurately and efficiently.
Provide product knowledge to help customers understand features, benefits, and troubleshooting steps.
Escalate complex issues to supervisors or specialized departments when necessary.
Follow up with customers to ensure their issues are fully resolved.
Maintain service-level standards including response times, quality metrics, and customer satisfaction.
Collaborate with internal teams such as sales, operations, billing, and technical support to improve customer experience.
Identify trends in customer issues and recommend improvements for processes or policies.
Required Skills & Qualifications
Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Ability to handle challenging or emotional customers with patience and empathy.
Proficiency with CRM systems, ticketing tools, and basic computer applications.
Multitasking skills and ability to manage high call or ticket volumes.
Reliable, detail-oriented, and able to work independently or as part of a team.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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