BDC Agent
Join a Leading Automotive Group
The Tom Wood Group, a recognized leader in the automotive industry, is seeking a
Business Development Center (BDC) Agent
to deliver exceptional customer service and support across our multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards.
What We Offer
Paid Time Off & Vacation
Paid Holidays
Medical, Dental & Vision Coverage
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Opportunities for Advancement
Why You’ll Love This Role:
Flexible Scheduling:
Choose from day or evening shifts that fit your lifestyle
Hybrid Work Opportunity:
Work from home part of the time
Shifts Available:
7:15 AM – 4:15 PM
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
Weekend Flexibility:
Mostly Saturdays off (just 1–2 per month)
Competitive Pay:
$14.50/hour + bonus based on performance
Team Environment:
Join a dynamic, supportive, and collaborative crew
Key Responsibilities:
Handle
115+ inbound and outbound calls daily
with professionalism and efficiency
Provide
exceptional customer service
to guests across multiple dealership locations
Schedule service appointments and confirm details accurately
Engage customers to promote dealership services and programs
Maintain detailed records and update customer information in CRM systems
Build product knowledge across the Tom Wood Automotive Group’s diverse lineup
Qualifications:
Previous experience in
customer service, hospitality, or call center
roles preferred
Excellent verbal and written communication skills
Ability to connect with customers over the phone and through electronic communication
Comfortable using computer systems, including Microsoft Office applications
Calm under pressure with strong multitasking abilities
Goal-oriented and motivated by achieving performance targets
Professional demeanor and positive attitude
Why Work Here? At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through
training, career development, and advancement opportunities . Our team thrives on
collaboration, integrity, and a sincere desire to help others , and we’re passionate about creating an environment where you can grow both personally and professionally.
What Makes Us Different?
A company built on
core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Opportunities to advance across multiple industries and locations
A culture that values your contributions and celebrates success
Comprehensive benefits designed to support you and your family
Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Employment Requirements: All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.
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Business Development Center (BDC) Agent
to deliver exceptional customer service and support across our multiple dealership locations. This role is perfect for individuals who thrive in a fast-paced environment, enjoy connecting with people, and are motivated by performance-based rewards.
What We Offer
Paid Time Off & Vacation
Paid Holidays
Medical, Dental & Vision Coverage
401(k) with Company Match
Life & Disability Insurance
Professional Training & Career Development
Tuition Reimbursement
Service Awards
Opportunities for Advancement
Why You’ll Love This Role:
Flexible Scheduling:
Choose from day or evening shifts that fit your lifestyle
Hybrid Work Opportunity:
Work from home part of the time
Shifts Available:
7:15 AM – 4:15 PM
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
Weekend Flexibility:
Mostly Saturdays off (just 1–2 per month)
Competitive Pay:
$14.50/hour + bonus based on performance
Team Environment:
Join a dynamic, supportive, and collaborative crew
Key Responsibilities:
Handle
115+ inbound and outbound calls daily
with professionalism and efficiency
Provide
exceptional customer service
to guests across multiple dealership locations
Schedule service appointments and confirm details accurately
Engage customers to promote dealership services and programs
Maintain detailed records and update customer information in CRM systems
Build product knowledge across the Tom Wood Automotive Group’s diverse lineup
Qualifications:
Previous experience in
customer service, hospitality, or call center
roles preferred
Excellent verbal and written communication skills
Ability to connect with customers over the phone and through electronic communication
Comfortable using computer systems, including Microsoft Office applications
Calm under pressure with strong multitasking abilities
Goal-oriented and motivated by achieving performance targets
Professional demeanor and positive attitude
Why Work Here? At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through
training, career development, and advancement opportunities . Our team thrives on
collaboration, integrity, and a sincere desire to help others , and we’re passionate about creating an environment where you can grow both personally and professionally.
What Makes Us Different?
A company built on
core values : Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
Opportunities to advance across multiple industries and locations
A culture that values your contributions and celebrates success
Comprehensive benefits designed to support you and your family
Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity
Employment Requirements: All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.
#J-18808-Ljbffr