Entry Level Customer Success Specialist
The Reynolds and Reynolds Company, Wilmington, Delaware, us, 19894
Overview
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference. Responsibilities
Provide high level customer support to automotive dealerships in a defined area (approximately 30-50). Act as a consultant to ensure customers are using the software they purchased to its full potential. Provide on-site and video conference support to customers with approximately 80% on-site and 20% via video conference. Requirements
Bachelor’s Degree or equivalent experience Must be a self-starter with good time management skills Strong written and verbal communication skills Excellent customer service and organizational skills Ability to build strong customer relationships Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 30% of the month. Must have reliable home internet with sufficient bandwidth for video conferencing Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Company car for business and personal use Professional development and training Promotion from within Paid vacation and sick days Eight paid holidays Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference. Responsibilities
Provide high level customer support to automotive dealerships in a defined area (approximately 30-50). Act as a consultant to ensure customers are using the software they purchased to its full potential. Provide on-site and video conference support to customers with approximately 80% on-site and 20% via video conference. Requirements
Bachelor’s Degree or equivalent experience Must be a self-starter with good time management skills Strong written and verbal communication skills Excellent customer service and organizational skills Ability to build strong customer relationships Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years Ability to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 30% of the month. Must have reliable home internet with sufficient bandwidth for video conferencing Benefits
Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Company car for business and personal use Professional development and training Promotion from within Paid vacation and sick days Eight paid holidays Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
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