Senior Customer Success Manager - HighTech Strategy
Salesforce.Com Inc, San Francisco, California, United States, 94199
Please consider applying for a maximum of 3 roles within 12 months to enhance your candidate experience.
About Salesforce
Salesforce, the leader in AI CRM, empowers businesses to achieve customer success through innovative technology and trusted relationships. We are looking for Trailblazers passionate about transforming business through AI and committed to upholding Salesforce’s core values.
Are you ready to advance your career with a pioneer in workforce transformation? Join us and become part of the Agentforce, where you will drive innovation and impact.
Role Overview
As a Senior Customer Success Manager (CSM) with a focus on High Tech customers, you will be a key partner for organizations engaged in our Signature Success Plan. This role entails building strong partnerships and leveraging your expertise to ensure our customers derive maximum value from their Salesforce investment. You will address major customer incidents and manage expectations while guiding your customers towards success, especially during critical peak times.
Your Responsibilities
As the main point of accountability, oversee the execution of Customer Success Plan deliverables while ensuring a positive customer experience, fostering renewals, and pursuing expansion opportunities.
Develop and maintain strong relationships with executive sponsors and key stakeholders, identifying value realization and growth prospects.
Implement and track the effectiveness of Success Strategies, focusing on renewal and expansion efforts within your customer base.
Proactively manage risks and urgent issues, collaborating with internal Salesforce teams for swift resolution.
Stay informed on market trends and customer feedback to drive insights and innovation.
Monitor and communicate customer health metrics, success scores, and loyalty indicators.
Minimum Qualifications Salesforce Certifications including AI Specialist, Administrator, and others relevant to the role.
8+ years of experience in Customer Success, Technical Account Management, or related fields.
Experience in engaging with C-level executives, aligning technology with business outcomes.
Strong fluency in AI, CRM, and digital engagement strategies.
In-depth knowledge of Salesforce products and ecosystem.
Proven leadership in driving success through large, cross-functional teams.
Exceptional skills in communication, presentation, and influence across all levels of an organization.
Experience in managing escalations and critical situations effectively.
A degree or equivalent relevant experience is required.
Located in San Francisco Bay Area, or Greater Seattle.
Preferred Qualifications Advanced Salesforce Certifications and knowledge of modern cloud data platforms (e.g., Snowflake, Databricks).
Familiarity with AI tools such as Python, R, and Jupyter.
A genuine passion for aiding customers in achieving business outcomes through automation and data analytics.
Experience in managing enterprise customers in the High Tech sector is highly desirable.
Note:
This position is office-flexible, requiring in-person attendance at the Salesforce office three days a week. Unleash Your Potential At Salesforce, your potential knows no bounds. Our comprehensive benefits and resources promote balance in your life, empowering you to perform at your best. Together, we will harness the power of Agentforce to deliver exceptional customer experiences. Apply today to shape the future for yourself and the world. If you need assistance applying due to a disability, please submit a request via our Accommodations Request Form. Equal Opportunity Commitment Salesforce is an equal opportunity employer, committed to creating a workplace inclusive of all individuals regardless of qualifications, protected statuses, or backgrounds. This role offers a competitive base salary range of $121,300 - $223,700 annually, with additional compensation possibilities like bonuses and equity based on individual performance and company success.
Develop and maintain strong relationships with executive sponsors and key stakeholders, identifying value realization and growth prospects.
Implement and track the effectiveness of Success Strategies, focusing on renewal and expansion efforts within your customer base.
Proactively manage risks and urgent issues, collaborating with internal Salesforce teams for swift resolution.
Stay informed on market trends and customer feedback to drive insights and innovation.
Monitor and communicate customer health metrics, success scores, and loyalty indicators.
Minimum Qualifications Salesforce Certifications including AI Specialist, Administrator, and others relevant to the role.
8+ years of experience in Customer Success, Technical Account Management, or related fields.
Experience in engaging with C-level executives, aligning technology with business outcomes.
Strong fluency in AI, CRM, and digital engagement strategies.
In-depth knowledge of Salesforce products and ecosystem.
Proven leadership in driving success through large, cross-functional teams.
Exceptional skills in communication, presentation, and influence across all levels of an organization.
Experience in managing escalations and critical situations effectively.
A degree or equivalent relevant experience is required.
Located in San Francisco Bay Area, or Greater Seattle.
Preferred Qualifications Advanced Salesforce Certifications and knowledge of modern cloud data platforms (e.g., Snowflake, Databricks).
Familiarity with AI tools such as Python, R, and Jupyter.
A genuine passion for aiding customers in achieving business outcomes through automation and data analytics.
Experience in managing enterprise customers in the High Tech sector is highly desirable.
Note:
This position is office-flexible, requiring in-person attendance at the Salesforce office three days a week. Unleash Your Potential At Salesforce, your potential knows no bounds. Our comprehensive benefits and resources promote balance in your life, empowering you to perform at your best. Together, we will harness the power of Agentforce to deliver exceptional customer experiences. Apply today to shape the future for yourself and the world. If you need assistance applying due to a disability, please submit a request via our Accommodations Request Form. Equal Opportunity Commitment Salesforce is an equal opportunity employer, committed to creating a workplace inclusive of all individuals regardless of qualifications, protected statuses, or backgrounds. This role offers a competitive base salary range of $121,300 - $223,700 annually, with additional compensation possibilities like bonuses and equity based on individual performance and company success.